Manuel Alexander Cornejo Vásquez
Santa Tecla
Summary
Proven Back Office Executive and Escalation Specialist with a track record of enhancing customer loyalty and streamlining operations at CCCF and CHIME ONLINE BANKING. Expert in internet research and adept at managing high-stress situations, demonstrating exceptional problem-solving and empathy. Skilled in leading teams to exceed sales goals through effective coaching and basic accounting acumen.
Overview
3
3
years of professional experience
Work History
Back Office Executive
CCCF
10.2023 - 02.2025
- Supervised processing of orders, order tracking and delivery of goods
- Organized office operations, leading daily activities and controlling correspondence.
- Received purchase orders and processed invoices for payment.
- Managed back-office sales team through coaching and sales technique training.
Escalation Specialist
CHIME ONLINE BANKING
09.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Rosevelt High School
Yonkers New York 06.2011
Skills
- Typing speed
- Mail routing
- Internet research
- Basic accounting
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Back Office Executive
CCCF
10.2023 - 02.2025
Escalation Specialist
CHIME ONLINE BANKING
09.2021 - 08.2023
High School Diploma -
Rosevelt High School
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