María Alejandra Martínez Roldán
English Teacher
Santa Ana
Summary
Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.
Overview
11
11
years of professional experience
Work History
English Teacher
INSAI
01.2013 - Current
Provided tools and guidance to groups of 10 to 15 teenagers and children to learn English as second language.
Operations Supervisor
Vision Group BPO
04.2019 - 02.2024
Monitored operations behavior to fulfill clients needs. Coordinated a group of 20 staff members schedules. Provided feedback and coaching to staff members to improve performance.
Customer Service Representative /Senior Quality Assurance Analyst
Teleperformance
09.2015 - 03.2019
Provided assistance to a mobile company customers taking about 70 calls daily. Assured quality in operations interactions with customers monitoring about 30 calls daily.
Education
Bachelor of Science - Teaching English As A Second Language (ESL)
University of El Salvador
Santa Ana, El Salvador 05.2001 -
Skills
Student Support
undefinedJob References
Licenciado Francisco Linares
Telephone Number: 78591860
Licenciado Francisco Quintanilla
Telephone Number: 77011095
Timeline
Operations Supervisor
Vision Group BPO
04.2019 - 02.2024
Customer Service Representative /Senior Quality Assurance Analyst
Teleperformance
09.2015 - 03.2019
English Teacher
INSAI
01.2013 - Current
Bachelor of Science - Teaching English As A Second Language (ESL)
University of El Salvador
05.2001 -
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