María Esther Iglesias Sisniega
Lawyer
Santa Tecla
Summary
Experienced lawyer with fluency in multiple languages. Positive attitude and genuine interest in helping others. Well-prepared to thrive in a customer-focused environment. Quick learner of company products and services for accurate and efficient customer support. Eager to utilize and further develop communication and problem-solving skills in every role.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Telus Digital
01.2024 - 01.2025
- I worked as an agent for a home insurance company called First American
- Great CSAT always in 100 even though aht got a little compromised
- I had the compromise to always help when I was able and to the best I could with every type of call received
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
The Office Gurus
01.2023 - 01.2024
- I worked for an exquisite account called Brilliant Earth, had good metrics an could always resolve for my customers.
Customer Service Representative
Teleperformance
01.2022 - 01.2023
- I started in AT&T Uverse wave 202, moved to wave Fiber 3 and achieved becoming a nesting supervisor in less than six months after finishing all mu Jump career path
Criminal Law Tutor
Universidad Doctor José Matías Delgado
08.2019 - 01.2022
- Company Overview: Facultad de Jurisprudencia y Ciencias Sociales Doctor Isidro Menéndez - Centro de Práctica Jurídico Procesal
- I act as a private defender on behalf of the Legal Process Practice Center of the Dr
- José Matías Delgado University, providing technical assistance to low-income individuals who request help in this area
- Assistance is provided from the initial stage of the process until the legal situation of our client is resolved, either through a public hearing or an alternative outcome
- Simultaneously, each case is assigned to an enrolled intern, who assists with the tasks carried out during the process
- Facultad de Jurisprudencia y Ciencias Sociales Doctor Isidro Menéndez - Centro de Práctica Jurídico Procesal
Judicial Collaborator B1
Tribunal Primero de Sentencia San Salvador
01.2014 - 08.2019
- As a Legal Collaborator, I am focused on applying the knowledge acquired as a graduate in Legal Sciences within the framework of national law to the Justice Administration system
- My role involves providing support and legal advice, as well as conducting legal analysis in the cases brought before the court by the Judge assigned to my docket
- Among my general responsibilities, I am tasked with drafting reports, presenting cases, and assisting the public
- Additionally, I plan Public Hearing Sessions on a daily basis, coordinating with personnel responsible for prisoner transfers, courtroom arrangements, recording, and other logistical details to ensure all necessary elements for the hearing are in place
- Prior to the hearing, I conduct an analysis of the facts and evidence presented in the case and provide the presiding Judge with an admissible evidence guide, detailing the folios of each piece of evidence along with a brief summary of the most relevant content, whether expert or documentary
- After the hearings, I coordinate with correctional facilities regarding the release or sentencing of defendants, draft final judgments, and personally notify the defendants of the ruling within the legal timeframe
- In cases of a conviction, if the defendant is not transferred to the court for the delivery of the sentence, I am responsible for notifying the sentence at the respective correctional facility in order to ensure the defendant’s constitutional rights are upheld
Intern Secretary
Tribunal Primero de Sentencia San Salvador
03.2013 - 01.2014
- While maintaining my duties as a judicial collaborator, I take on the responsibilities of the Court Secretary when the Secretary is absent
- This entails planning, directing, and efficiently supervising the tasks related to the Court’s service provision
- Additionally, the Secretary is responsible for analyzing and reviewing the staff’s permissions and leaves
- The Secretary certifies the Court’s actions, which is why it is my responsibility to sign all resolutions issued, serving as the notary for the same
- Personalized attention is provided to the Court's users, offering a humanitarian approach to the parties involved in the case, as well as to the accused, victims, and their families, striving to resolve any doubts and inquiries they may have
Legal Translation Supervisor
Despacho Jurídico del Abogado Manuel E. Solís
06.2012 - 03.2013
- Responsible for translating as well as coordinating the translation of legal documents required for Immigration Court proceedings across all office locations
- Documents translated included contracts, issue sheets, pardon letters, among others
- The work was performed remotely from San Salvador, El Salvador, on behalf of the firm's clients in the main offices in Houston, Texas, United States of America
Administrative Manager and Legal Representative
Saiselgi, S.A. de C.V.
03.2007 - 07.2012
- Responsible for planning, organizing, and managing the operations of the family business dedicated to the manufacturing, installation, and painting of wood finishes in projects such as Miramar, La Hacienda, Torre El Pedregal, and Altavista – all of which are part of the Roble Group
- My role involved managing cash flow, purchases, and collections, as well as the allocation of materials and human resources to ensure the timely completion of various projects simultaneously, ensuring first-class products and meeting all commitments made with the client
- Additionally, I was in charge of preparing all documents presented to the accountant
Education
Licenciada en Ciencias Jurídicas -
Universidad Doctor José Matías Delgado
01.2004 - 1 2009
Bachillerato General - undefined
COLEGIO INTERNACIONAL DE SAN SALVADOR
01.1999 - 1 2002
Excellence Schoolarship -
Universidad Doctor José Matías Delgado
01.2000 - 1 2001
Skills
Excellent proficiency in English
Nit
0614-100883-119-4
Law Accreditation Card Number
32799
Personal Information
- DUI: 01652234-5
- Date of Birth: 08/10/83
- Marital Status: Single
Timeline
Customer Service Representative
Telus Digital
01.2024 - 01.2025
Customer Service Representative
The Office Gurus
01.2023 - 01.2024
Customer Service Representative
Teleperformance
01.2022 - 01.2023
Criminal Law Tutor
Universidad Doctor José Matías Delgado
08.2019 - 01.2022
Judicial Collaborator B1
Tribunal Primero de Sentencia San Salvador
01.2014 - 08.2019
Intern Secretary
Tribunal Primero de Sentencia San Salvador
03.2013 - 01.2014
Legal Translation Supervisor
Despacho Jurídico del Abogado Manuel E. Solís
06.2012 - 03.2013
Administrative Manager and Legal Representative
Saiselgi, S.A. de C.V.
03.2007 - 07.2012
Licenciada en Ciencias Jurídicas -
Universidad Doctor José Matías Delgado
01.2004 - 1 2009
Excellence Schoolarship -
Universidad Doctor José Matías Delgado
01.2000 - 1 2001
Bachillerato General - undefined
COLEGIO INTERNACIONAL DE SAN SALVADOR
01.1999 - 1 2002
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