MARGEORIE MORALES
Cojutepeque
Summary
Energetic and personable professional with a strong ability to connect with people and build trust quickly. Trained in customer service and health insurance fundamentals, with excellent communication and active listening skills. Known for explaining information clearly, collaborating effectively in team environments, and approaching challenges with a problem-solving mindset. Highly motivated to contribute positively in fast-paced call center settings while continuously learning and improving.
Overview
2
2
Languages
Work History
Agent Trainee – Health Insurance
Teleperformance
San Salvador, El Salvador
12.2025 - Current
- Participated in structured training for health insurance call center operations, including policy coverage, benefits, eligibility, and basic claims processes.
- Developed customer service and communication skills through role-play scenarios and simulated calls focused on health insurance inquiries.
- Learned and applied HIPAA compliance standards and data privacy practices in handling sensitive customer information.
- Gained hands-on experience using CRM systems, data entry tools, and internal platforms to document customer interactions accurately.
- Practiced problem-solving techniques to address common client concerns related to health plans and coverage options.
- Strengthened active listening, multitasking, and professional communication skills in a fast-paced call center environment.
Education
High School Diploma -
Instituto Nacional San Pedro Perulapán
San Pedro Perulapán English Teaching Degree - Teacher
Universidad Nacional De El Salvador
San Vicente 05.2001 -
Skills
Customer service fundamentals
Active listening
Clear and empathetic communication
Basic dispute handling (training level)
Health insurance fundamentals
Policy, benefits, and coverage knowledge (basic)
HIPAA awareness and data confidentiality
CRM systems and call documentation (training level)
Multitasking
Problem-solving
Time management
Adaptability and willingness to learn
Timeline
Agent Trainee – Health Insurance
Teleperformance
12.2025 - Current
English Teaching Degree - Teacher
Universidad Nacional De El Salvador
05.2001 -
High School Diploma -
Instituto Nacional San Pedro Perulapán