MARIA EUGENIA TOVAR BLANCO
Sales Representative
Guadalajara
Summary
A passionate and professional worker with experience in sales as a front line outbound agent, sales team management, and language interpretation.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Sales Team Leader
ERGEON Inc.
09.2023 - Current
- Manage and mentor a high-performing sales team, driving sales targets and fostering a collaborative, growth-focused culture.
- Develop and implement data-driven sales strategies to improve conversion rates and customer satisfaction.
- Conduct detailed performance analysis to identify strengths and improvement areas, tailoring coaching plans to each team member.
- Facilitate cross-departmental coordination to optimize operational efficiency and achieve company objectives.
- Drive innovation within the team, staying adaptive to rapid changes and market trends in a fast-paced startup environment.
- Uphold a customer-centric approach, handling escalations and ensuring high levels of customer satisfaction.
- Spearhead recruitment, training, and onboarding efforts to build a scalable and high-performing sales team.
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
Senior Launch Specialist
ERGEON Inc.
06.2022 - 09.2023
- Led sales efforts for launching new market coverage regions, achieving seamless entry and strong customer engagement.
- Collaborated cross-functionally with Project Managers and Customer Service Representatives to deliver exceptional sales experiences.
- Provided feedback to sales leadership and contributed to refining sales tools, processes, and training materials.
- Offered tailored recommendations to enhance the customer buying journey, ensuring a high-quality experience.
Senior Customer Specialist
ERGEON Inc
01.2021 - 06.2022
- Managed high-volume sales leads, driving them from qualification to closure.
- Conducted outbound calls, responded to inbound inquiries, and delivered tailored quotes to maximize customer conversion rates.
- Utilized advanced CRM tools to track, prioritize, and execute follow-ups efficiently.
- Built strong customer relationships through consultative selling and rapport-building techniques.
- Applied advanced negotiation and objection-handling skills to address customer needs effectively.
Senior Customer Specialist
Ergeon Inc
01.2020 - 06.2022
- Managed high-volume sales leads, driving them from qualification to closure.
- Conducted outbound calls, responded to inbound inquiries, and delivered tailored quotes to maximize customer conversion rates.
- Utilized advanced CRM tools to track, prioritize, and execute follow-ups efficiently.
- Built strong customer relationships through consultative selling and rapport-building techniques.
- Applied advanced negotiation and objection-handling skills to address customer needs effectively.
Inside Sales Agent
Appointments Today
03.2020 - 12.2020
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understand customer needs and requirements
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Close sales and achieve quarterly quotas
- Research accounts, identify key players and generate interest
- Team with channel partners to build pipeline and close deals
- Perform effective online demos to prospects
Language Interpreter
Lionbridge Translation & Localization for Global Enterprises
09.2019 - 03.2020
- To facilitate communication between parties who speak two different languages (English and Spanish)
- By interpreting, translating, and re-communicating both verbal and written messages from one language into another
Sales Representative - Team Manager
The Office Gurus
02.2015 - 02.2019
- Motivational: leading the team through motivation to strive for account metric goals
- Aiming to create a safe and trusting environment, and ensure the organization and strategies are always positioned for success
- Talent Booster: encouraging and preparing my team members through their career path, developing their leadership skills to reflect company values and standards
- Sales Coach: ensuring the sale strategy is effectively executed on the calls in alignment with the Client's code of conduct and world-class quality standards targeting a guarantee of successful completion of the agent duties
- KPI: measuring the account's performance against the key company business objective on a weekly and monthly basis
- Back Office: keeping track of hours and sales on a daily, weekly, and monthly basis ensuring a fair and transparent process of reporting and billing hours from the company's end to the client's
- Account Managing: Pursuing the creation of strategies to drive performance meetings and exceeding both, client's and company's expectations
- Targeting an increase of the account headcount
- Upper Management and Client Communication: providing to the client, upper management, and quality department a clear and resourceful insight of the account's performance throughout the day that can give a detailed idea of our daily befall
ISA - Account management
Telus International
12.2013 - 02.2015
- To provide support and guidance to the client in regards to the account utilization
- Resolve billing issues
- Follow up on outstanding payments
- Monitoring account usage
- Up sale and cross sale products
Customer Service/Sales Rep
Sykes Enterprises
05.2010 - 12.2013
- As Front line agent: Provide first-class customer support, prompt minor issue resolutions, and sales
- As part of the Special project "Generic refund": To reach 100% off accuracy in the processing of generic refunds, audit documentation cases, and provide training and refreshers to reinforce company policies
- As Tier II: to provide support to front-line agents and customers with major issues and follow up refund and billing inquiries
Education
Architecture Barchelor -
Universidad De El Salvador
02.2007 - 06.2010
Skills
Team management
Sales coaching
Motivation techniques
Team building
Pipeline management
Sales planning
Performance management
Closing techniques
Sales supervision
Team leadership
Problem-solving aptitude
Timeline
Sales Team Leader
ERGEON Inc.
09.2023 - Current
Senior Launch Specialist
ERGEON Inc.
06.2022 - 09.2023
Senior Customer Specialist
ERGEON Inc
01.2021 - 06.2022
Inside Sales Agent
Appointments Today
03.2020 - 12.2020
Senior Customer Specialist
Ergeon Inc
01.2020 - 06.2022
Language Interpreter
Lionbridge Translation & Localization for Global Enterprises
09.2019 - 03.2020
Sales Representative - Team Manager
The Office Gurus
02.2015 - 02.2019
ISA - Account management
Telus International
12.2013 - 02.2015
Customer Service/Sales Rep
Sykes Enterprises
05.2010 - 12.2013
Architecture Barchelor -
Universidad De El Salvador
02.2007 - 06.2010
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