Maria Paulina Murillo
MBA - Digital Transformation
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
Business Optimization Consultant
ESR Consulting: Rental Property Management
12.2023 - 01.2024
- Identified areas within the company where improvements can be made to enhance efficiency, productivity, and overall performance.
- Delivered a strategic plan in order to smooth transition of staff into formal employees, providing ongoing support and guidance during the implementation phase.
- Advised to stakeholders, documentation including findings and recommendations to make business decisions.
Regional Project Manager - Digital Transformation
GRUPO ALMO: Logistics And Security Solutions
09.2022 - 11.2023
- Led regional digital transformation initiatives, overseeing the successful implementation of new software solutions into existing operations (Customer Relationship Management CRM and Enterprise Resource Planning ERP).
- Managed cross-functional teams to monitor project progress, identify risks, take corrective action as needed, and ensure timely project completion.
- Conducted regular status updates with key stakeholders to maintain open communication, transparency and alignment on project goals.
- Established strategic partnerships with external organizations resulting in mutually beneficial outcomes for both parties involved in the projects' implementation.
- Maintained meticulous documentation throughout projects' lifecycle, ensuring accurate record-keeping and ease of future reference when needed.
Regional Project Manager - Operations and Logistics
GRUPO ALMO: Logistics And Security Solutions
11.2021 - 09.2022
- Led strategic logistics initiatives with broad impact on the business, resulting in increased export and import services through operational process improvement, risks evaluation and contingency plan.
- Developed and implemented project plans to ensure successful execution of hybrid shipment's trials overcoming air transport limitations in UPS Guatemala, Honduras and El Salvador.
- Tracked project and provided regular reports to stakeholders on budget, progress, and technical issues.
- Coordinated training programs for team members, enhancing their skill sets and contributing to overall operation's success.
Regional Head of Customer Experience
GRUPO ALMO: Logistics And Security Solutions
03.2021 - 11.2021
- Enhanced client satisfaction by addressing concerns promptly, resolving issues efficiently with tailored solutions (Reduced claims solving days by 40%).
- Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives (Supervised 13 people in 3 countries).
- Developed a collaborative culture, fostering teamwork, problem-solving and open communication throughout the region.
- Implemented data-driven decision making, using analytics to identify trends, client pain points and business improvements.
Head of Customer Experience - UPS El Salvador
GRUPO ALMO: Logistics And Security Solutions
10.2020 - 02.2021
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Head of Planning - Cargo Expreso El Salvador
GRUPO ALMO: Logistics And Security Solutions
08.2020 - 09.2020
- Identified issues, analyzed information and provided solutions to problems.
Marketing Consultant
NEDERAGRO - Ecuador
09.2019 - 11.2019
- Developed market research and analysis to determine the possibility of exporting organic fertilizers to the United States.
- Delivered a guideline for the optimal market entry and identify main barriers to enter, financial, legal and operation's analysis, including contacts, Gantt Diagram and KPIs.
- Participated in Fresh Summit 2019 from Produce Marketing Association (PMA) in Anaheim, California.
Project Specialist
United Nations Office For Project Services (UNOPS)
11.2017 - 08.2018
- Delegated authority at El Salvador’s finance group.
- Improved the communication’s management and monitoring process for all projects.
Project Analyst
United Nations Office For Project Services (UNOPS)
07.2017 - 11.2017
- Managed budget forecasting through detailed expense tracking and revenue projections.
- Tracked efficiently and timely team's activities KPIs to assure implementation of procurement, human resources and finance processes.
Financial Assistant, Intern
United Nations Office For Project Services (UNOPS)
10.2016 - 07.2017
- Implemented system for tracking payments on projects and contracts (Formulated +200 internal documents in order to process purchase orders and payments cycles in ERP).
Compensation and Benefits Consultant
PricewaterhouseCoopers - PWC
03.2016 - 09.2016
- Gathered, examined and assessed data from participating companies in the “Salary Information System” 2016 edition.
- Analyzed datasets and identify qualitative trends in clients' compensation and benefits packages.
- Recruited, interviewed and hired employees for clients' open positions.
- Identified areas for improvement in clients' human resources, implementing targeted solutions.
Education
MBA - Operations And Technology / Sustainability
INCAE Business School
Costa Rica 05.2018 - 05.2019
BBA - Business Administration
UCA
San Salvador, El Salvador 05.2010 - 05.2015
Skills
Bilingual English-Spanish proficiency
Customer Relationship Management
Microsoft Excel, Visio, Project and Power BI
Scrum and Agile methodologies
Project Management
Problem-solving abilities
Adaptability and Flexibility
Analytical Skills
Teamwork and Collaboration
ERP Software
Websites
Certification
INSAFORP - ACCESA Import and Customs Management, 04/2021
Timeline
Business Optimization Consultant
ESR Consulting: Rental Property Management
12.2023 - 01.2024
Regional Project Manager - Digital Transformation
GRUPO ALMO: Logistics And Security Solutions
09.2022 - 11.2023
Regional Project Manager - Operations and Logistics
GRUPO ALMO: Logistics And Security Solutions
11.2021 - 09.2022
Regional Head of Customer Experience
GRUPO ALMO: Logistics And Security Solutions
03.2021 - 11.2021
Head of Customer Experience - UPS El Salvador
GRUPO ALMO: Logistics And Security Solutions
10.2020 - 02.2021
Head of Planning - Cargo Expreso El Salvador
GRUPO ALMO: Logistics And Security Solutions
08.2020 - 09.2020
Marketing Consultant
NEDERAGRO - Ecuador
09.2019 - 11.2019
MBA - Operations And Technology / Sustainability
INCAE Business School
05.2018 - 05.2019
Project Specialist
United Nations Office For Project Services (UNOPS)
11.2017 - 08.2018
Project Analyst
United Nations Office For Project Services (UNOPS)
07.2017 - 11.2017
Financial Assistant, Intern
United Nations Office For Project Services (UNOPS)
10.2016 - 07.2017
Compensation and Benefits Consultant
PricewaterhouseCoopers - PWC
03.2016 - 09.2016
BBA - Business Administration
UCA
05.2010 - 05.2015