Marina Alexandra Cordero De González
Bachelor´s Degree In International Marketing
Santa Ana,El Salvador
Summary
Adept at bridging language barriers, I enhanced communication and client satisfaction at One World Global Services through exceptional bilingualism and cultural sensitivity. My background in customer service and insurance administration showcases my adaptability and attention to detail, driving operational efficiency and fostering trust across diverse professional settings.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Bilingual Interpreter
One World Global Services
10.2023 - Current
- Facilitated communication between English and Spanish speakers in a variety of professional settings, including medical consultations, legal consultations, 911 emergency calls, immigration services, school-related matters, and customer service inquiries.
- Provided accurate interpretation for both individuals and groups, ensuring that all parties clearly understood key information and instructions, resulting in smooth and efficient communication in high-stakes situations.
- Interpreted sensitive conversations (e.g., medical diagnoses, legal proceedings) with confidentiality, accuracy, and cultural sensitivity, helping clients navigate complex situations with clarity and understanding.
Administrator Assistant
Mt Franklin Insurance Agency
El Paso, Texas
01.2025 - Current
- Issue and deliver Certificates of Insurance for commercial and personal lines.
- Serve as the first point of contact in the reception area, handling phone calls.
- Manage and follow up on pending policy cancellations across multiple lines of business.
- Perform policy delivery audits to ensure timely and accurate issuance to insured clients.
- Prepare insurance quotes for personal lines, including: Homeowners, Auto, Excess Liability, Dwelling Fire.
- Communicate with carriers and agents to address client inquiries, send documentation, and update records.
- Use internal systems daily for data entry, policy tracking, and report generation.
Customer Service Specialist
GreatHealth Works
04.2016 - 09.2019
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Update and maintain accurate customer records in the system.
- Process payments and ensure proper documentation.
Insurance Administrator
Credit Union: Fundecredito De R.L. De C.V.
02.2012 - 03.2015
- Managed the insurance portfolio for a company encompassing six distinct brands.
- Processed and reviewed insurance applications to ensure accuracy and compliance with company standards.
- Oversaw premium payment processes to ensure timely and accurate transactions with insurance providers.
- Coordinated and executed the end-to-end claims process, including documentation collection, claim submissions, and follow-ups with stakeholders to resolve cases efficiently.
- Maintained organized records and streamlined workflows to enhance operational efficiency in the insurance department.
Education
Bachelor´s Degree in International Marketing -
University of El Salvador
San Salvador, El Salvador 05.2001 -
Skills
Fluent bilingualism
Memory retention
Fast thinking
Language proficiency
Client support and confidentiality
Self motivation
Active listening
Attention to detail
Team building
Adaptability
Reliability
Interpersonal skills
Drawing and Painting
"I began following a fashion illustrator and influencer whose work deeply inspired me. Motivated by her artistry, I decided to explore this creative field myself. I started by researching basic techniques for creating fashion figurines through YouTube tutorials. Over time, I expanded my skills to include realistic portrait drawing and painting landscapes using acrylics and watercolors. This creative practice has become a weekly ritual, allowing me to dedicate time to myself, unwind, and disconnect from daily stressors."
Timeline
Administrator Assistant
Mt Franklin Insurance Agency
01.2025 - Current
Bilingual Interpreter
One World Global Services
10.2023 - Current
Customer Service Specialist
GreatHealth Works
04.2016 - 09.2019
Insurance Administrator
Credit Union: Fundecredito De R.L. De C.V.
02.2012 - 03.2015
Bachelor´s Degree in International Marketing -
University of El Salvador
05.2001 -