Mario Vasquez

To help people who is having troubles in our assigned area, I worked for Expedia and Play Station US. I talked to people who wanted to modify their vacation plan, hotels, activities, flights, etc. I also helped people planning and booking their vacations. At Play Station US, mostly oriented to technical support. I had to develop customer service skills and apply them in the job and in my daily life. This took me to take a short term training to handle GDS.

• Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.

• Developed innovative lesson plans to engage students in English language learning.
• Increased student motivation by providing timely feedback and recognizing individual achievements.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.

Help people to start getting english knowledge and be able to work at cruises, including customer service skills and what they might need when working