Marlene Marcía Bernal
Network Engineer
Summary
Adaptable and analytical problem-solver with passion for network engineering. Well-versed in networking protocols and troubleshooting techniques, proficient in configuring routers and switches. Committed to leveraging technical skills to optimize network performance and ensure seamless connectivity.
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
Network Engineer
Ria de Centroamérica S.A de C.V
12.2024 - Current
- Company Overview: Continental Exchange Solutions Inc.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Planned implementation of network enhancements and upgrades.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
Telecom Network Engineer
Ria de Centroamérica S.A de C.V
03.2023 - 12.2024
- Company Overview: Continental Exchange Solutions Inc
- Increased operational efficiency through regular monitoring, analysis, and optimization of network systems.
- Coordinated with management to develop resource allocation plans that maximized productivity while minimizing costs.
- Improved network performance by designing and implementing efficient telecom infrastructure solutions.
- Ensured regulatory compliance by staying current on industry standards and applying best practices in all projects.
- Enhanced customer satisfaction with timely and effective resolution of service complaints.
- Installed, maintained and supported IVR applications.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
NOC Technician
Ria de Centroamérica S.A de C.V
12.2021 - 03.2023
- Company Overview: Continental Exchange Solutions Inc
- Working for Epay, a euronet worldwide company
- Improved response time to critical incidents by proactively monitoring network alarms and alerts.
- Assisted in the development of standard operating procedures for NOC processes, contributing to streamlined workflow management.
- Supported end-users by providing remote technical assistance when needed.
- Participated in regular training sessions to stay up-to-date on evolving technologies and industry best practices.
- Enhanced network performance by monitoring and troubleshooting system issues and outages.
- Reduced downtime for clients by providing timely resolution of technical problems.
- Troubleshot hardware and software to determine and rectify network problems.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Supported users both local and by phone with problem resolution and education.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
Education
Bachelor of Engineering - Computer Science
UNIVERSIDAD FRANCISCO GAVIDIA
San Salvador, El Salvador 05.2017 - 2023.01
High School Diploma -
COLEGIO GUADALUPANO
San Salvador, El Salvador12-2010
Personality Traits
- Proactive
- Responsible
- Assertive
- Problem solving
- Motivated
- Empathy
- Adaptability
License Number
0614-260893-114-8
Certification
Certified Fundamentals, Fortinet - 6 months
Skills
Technical troubleshooting
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Network Engineer
Ria de Centroamérica S.A de C.V
12.2024 - Current
Certified Fundamentals, Fortinet - 6 months
09-2023
Telecom Network Engineer
Ria de Centroamérica S.A de C.V
03.2023 - 12.2024
NOC Technician
Ria de Centroamérica S.A de C.V
12.2021 - 03.2023
Bachelor of Engineering - Computer Science
UNIVERSIDAD FRANCISCO GAVIDIA
05.2017 - 2023.01
High School Diploma -
COLEGIO GUADALUPANO
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