Marvin Aguilar
Sales & Customer Success Manager
Antiguo Cuscatlan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Sales & Customer Success Manager
Outsourcing Services International
03.2022 - Current
- Responsible for coordinating with sales executives, marketing and commercial relationships to review market trends, propose new business ideas and improve revenue margin
- Implemented best practices in the realm of Customer Success Management, elevating company-wide standards.
- Responsible for prospecting leads, reaching sales goals, and negotiating contracts and open new relations with new commercial relations with companies
- Fostered a client-centric culture within the organization, instilling a shared commitment towards delivering top-notch service.
- Responsible for the relationship with current clients, ensuring a good relationship and communications with the company and promoting the growth of accounts (up-sell), presenting quotes, negotiating the contract, and identifying new clients for the company's revenue.
- Motivated team to meet and exceed sales goals.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
Head Sales Trainer
WebHelp
11.2020 - 03.2022
- Responsible for sales and commercial development plan for the campaign, lead prospecting, sales material creation, and recruitment process for sales campaigns, managing sales process and results in real-time to provide actions that will allow us to reach goals
- Engage in one-on-one reviews with sales teams to maximize performance
- Strategize new training methods to be implemented, partner with sales - commercial and marketing department to set progress towards goals, supervise the backup trainers and mentors to ensure the sustainability of the sales process.
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
Lead Sales Specialist
The Office Gurus
02.2017 - 11.2020
- Lead sales agent, responsible for teaching and leading the team to reach their sales targets on a daily and monthly basis, generate leads and create new relations with the final client
- Responsible for the creation of the sales strategies, sales job aids, and creation of different pitches for the sales campaign to guarantee the sustainability of the sales call.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
Digital Marketing Certificate - Marketing Management And Research
Udemy
California - USA 05.2001 -
Sales & Marketing Certificate - Sales And Marketing Education
Star Grow Manage
New York, USA 05.2001 -
Operations Managament Certificate - Business Management
One University
San Salvador, El Salvador 05.2001 -
Bachelor Degree - International Affairs - International Business
Universidad Francisco Gavidia
San Salvador, El Salvador 05.2001 -
Skills
Time Management
undefinedTimeline
Sales & Customer Success Manager
Outsourcing Services International
03.2022 - Current
Head Sales Trainer
WebHelp
11.2020 - 03.2022
Lead Sales Specialist
The Office Gurus
02.2017 - 11.2020
Digital Marketing Certificate - Marketing Management And Research
Udemy
05.2001 -
Sales & Marketing Certificate - Sales And Marketing Education
Star Grow Manage
05.2001 -
Operations Managament Certificate - Business Management
One University
05.2001 -
Bachelor Degree - International Affairs - International Business
Universidad Francisco Gavidia
05.2001 -
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