Marvin Aguilar
Sales & Customer Success Manager
Antiguo Cuscatlan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Sales & Customer Success Manager
Outsourcing Services International
03.2022 - Current
- Responsible for coordinating with sales executives, marketing and commercial relationships to review market trends, propose new business ideas and improve revenue margin
- Implemented best practices in the realm of Customer Success Management, elevating company-wide standards.
- Responsible for prospecting leads, reaching sales goals, and negotiating contracts and open new relations with new commercial relations with companies
- Fostered a client-centric culture within the organization, instilling a shared commitment towards delivering top-notch service.
- Responsible for the relationship with current clients, ensuring a good relationship and communications with the company and promoting the growth of accounts (up-sell), presenting quotes, negotiating the contract, and identifying new clients for the company's revenue.
- Motivated team to meet and exceed sales goals.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
Head Sales Trainer
WebHelp
11.2020 - 03.2022
- Responsible for sales and commercial development plan for the campaign, lead prospecting, sales material creation, and recruitment process for sales campaigns, managing sales process and results in real-time to provide actions that will allow us to reach goals
- Engage in one-on-one reviews with sales teams to maximize performance
- Strategize new training methods to be implemented, partner with sales - commercial and marketing department to set progress towards goals, supervise the backup trainers and mentors to ensure the sustainability of the sales process.
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
Lead Sales Specialist
The Office Gurus
02.2017 - 11.2020
- Lead sales agent, responsible for teaching and leading the team to reach their sales targets on a daily and monthly basis, generate leads and create new relations with the final client
- Responsible for the creation of the sales strategies, sales job aids, and creation of different pitches for the sales campaign to guarantee the sustainability of the sales call.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
Digital Marketing Certificate - Marketing Management And Research
Udemy
California - USA 05.2001 -
Sales & Marketing Certificate - Sales And Marketing Education
Star Grow Manage
New York, USA 05.2001 -
Operations Managament Certificate - Business Management
One University
San Salvador, El Salvador 05.2001 -
Bachelor Degree - International Affairs - International Business
Universidad Francisco Gavidia
San Salvador, El Salvador 05.2001 -
Skills
Time Management
Computer Skills
Decision Making
Ability to Work in a Team
Ability to Work Under Pressure
Fast Learner
Leadership
Customer Service
B2B Sales
Microsoft Office
Project Management Skills
Adaptability
Active Listening
Prospecting Skills
Social Media and Marketing
Solution Oriented
Market Monitoring
Customer Account Management
Client Relations
Strategic Planning
Timeline
Sales & Customer Success Manager
Outsourcing Services International
03.2022 - Current
Head Sales Trainer
WebHelp
11.2020 - 03.2022
Lead Sales Specialist
The Office Gurus
02.2017 - 11.2020
Digital Marketing Certificate - Marketing Management And Research
Udemy
05.2001 -
Sales & Marketing Certificate - Sales And Marketing Education
Star Grow Manage
05.2001 -
Operations Managament Certificate - Business Management
One University
05.2001 -
Bachelor Degree - International Affairs - International Business
Universidad Francisco Gavidia
05.2001 -