Marvin Chacon
Customer Service Expert
Soyango
Summary
Collaborative agent capable of working under pressure, with 8 years of customer service experience with dedication to serve others bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Resolution Specialist
Foundever El Salvador
El Salvador
12.2021 - 02.2024
Worked as Customer Resolution Specialist for Zum, a school transportation service designed for Special Education students based on California, I provided direct support whenever a transportation issue needed urgent resolution to School districts like Oakland Unified School District, Alameda Unified School District & San Francisco Unified School District.
Customer Service Representative
Telus El Salvador
El Salvador
01.2020 - 06.2021
Worked as Customer Service Agent for one of the biggest gaming company Epic Games, on one of their most popular games Fortnite.
Customer Service Representative
Sykes LTDA
San Salvador
02.2016 - 11.2019
Worked 1 Year as Customer Service Agent I and 2 Years as Customer Service Agent II providing support to the worldwide travel agency Expedia
Education
Bachelor of General Studies -
Complejo Educativo "El Carmelo"
San Salvador 05.2001 -
Skills
Scheduling
Appointment Scheduling
Product Knowledge
Client Relations
Critical Thinking
Customer Service
Building Rapport
Complaint Handling
Documentation
Active Listening
Timeline
Customer Resolution Specialist
Foundever El Salvador
12.2021 - 02.2024
Customer Service Representative
Telus El Salvador
01.2020 - 06.2021
Customer Service Representative
Sykes LTDA
02.2016 - 11.2019
Bachelor of General Studies -
Complejo Educativo "El Carmelo"
05.2001 -