Marvin Chacon
Customer Service Expert
Soyango
Summary
Collaborative agent capable of working under pressure, with 8 years of customer service experience with dedication to serve others bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Resolution Specialist
Foundever El Salvador
12.2021 - 02.2024
Worked as Customer Resolution Specialist for Zum, a school transportation service designed for Special Education students based on California, I provided direct support whenever a transportation issue needed urgent resolution to School districts like Oakland Unified School District, Alameda Unified School District & San Francisco Unified School District.
Customer Service Representative
Telus El Salvador
01.2020 - 06.2021
Worked as Customer Service Agent for one of the biggest gaming company Epic Games, on one of their most popular games Fortnite.
Customer Service Representative
Sykes LTDA
02.2016 - 11.2019
Worked 1 Year as Customer Service Agent I and 2 Years as Customer Service Agent II providing support to the worldwide travel agency Expedia
Education
Bachelor of General Studies -
Complejo Educativo "El Carmelo"
San Salvador 05.2001 -
Skills
Scheduling
Appointment Scheduling
Product Knowledge
Client Relations
Critical Thinking
Customer Service
Building Rapport
Complaint Handling
Documentation
Active Listening
Timeline
Customer Resolution Specialist
Foundever El Salvador
12.2021 - 02.2024
Customer Service Representative
Telus El Salvador
01.2020 - 06.2021
Customer Service Representative
Sykes LTDA
02.2016 - 11.2019
Bachelor of General Studies -
Complejo Educativo "El Carmelo"
05.2001 -