Mary Fleming
San Antonio,TX
Summary
Passionate to serve my team students and all staff. Excellent customer service skills ; and communication skills. To obtain a position to obtain that will provide opportunity to maximize abilities, skills and Training. To gain experience,while offering a challenge ; and stability.
To become a volume member in a bussiness community. With over 15 years of volunteer work with school my sons and now grand kids. I am well inform how the school system works.
Overview
21
21
years of professional experience
Work History
Campus Clerk
SAISD
San Antonio, Texas
10.2023 - 05.2024
- Provided excellent customer service to ensure satisfaction.
- Scanned documents into digital formats ensuring accuracy of content.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Maintained inventory levels of office supplies and equipment as needed.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Communicated with customers and employees to answer questions or explain information.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Bail Bonds Agent
Amigos bail bonds
San Antonio, TX
05.2011 - 08.2012
- Paid bonds and submitted documents to court allowing defendants to be released from jail.
- Secured bonds for defendants by processing payments.
- Tracked, detained and brought suspects to authorities for failures to appear in court.
- Performed background and credit checks on defendants to assess repaying bail bonds.
- Confirmed defendant appearance in court and tracked movements.
- Received and posted payments to loan accounts.
- Make Bank Deposits
Housing Specialist
San Antonio Housing
San Antonio, TX
04.2005 - 04.2008
- IrateAssisted clients with permanent housing transitions.
- Educated clients on lease and rental agreements.
- Verified assets and income for applicants.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Obtained quotes from contractors for repair work to maintain property.
- Implemented property inspection procedures to maintain compliance with housing codes.
- Performed statistical collection to track tenant communication and applicant data.
- Investigated key breaches of tenancy contracts.
- Maintained accurate records and documented client data in company databases.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance. Collect rent and fine, Renewal of leases. Violations, tolerate with customers irate.
Office Manager
Jackson Properties
San Antonio, TX
10.2003 - 03.2005
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
Education
Certificate - Insurrnce,real Estate
San Antonio College
San Antonio, TX04.1991
Certificate - Office Skills
Career Point College
11.1990
Some College (No Degree) - Introduction of Cardic Rhythms
San Antonio College
1819 N Main San Antonio Tx 78212Skills
- Expert Ability to multitasking
- Expert Leadership
- Expert Communications skills
- Expert Team work
- Expert Creative problem solving
- Creating Reports
- Client Relationship Building
- Student Guidance
- Willingness to Learn
- Information Verification
Reference
- ARTURO SALINAS - Occupation: Deputy of Court House - Phone: 2103253877
- PASTOR JENNIFER DIAZ - Occupation: Client Scheduler - Phone: 2105355670
- TINA VARGAS - Occupation: Claims officer - Phone: 2108637527
- Tanya Galvan- Manager Luxor staffing 210 309 4701
- Tina Y Rose-MSW Retention Specialist 210 354-9525
Timeline
Campus Clerk
SAISD
10.2023 - 05.2024
Bail Bonds Agent
Amigos bail bonds
05.2011 - 08.2012
Housing Specialist
San Antonio Housing
04.2005 - 04.2008
Office Manager
Jackson Properties
10.2003 - 03.2005
Certificate - Insurrnce,real Estate
San Antonio College
Certificate - Office Skills
Career Point College
Some College (No Degree) - Introduction of Cardic Rhythms
San Antonio College