Mauricio Guardado
Santa Tecla
Overview
2
2
years of professional experience
Work History
Supervisor
Call center
03.2022 - 07.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Assistant
call centre
02.2021 - 02.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Associate of Arts - Art
Universidad Don Bosco
San Salvador 02.2018
Bachelor of Science - Marketing
Universidad Evangelica
San Salvador 04.2015
Skills
- Contract Management
- Priority Management
- Waste Reduction
- Financial Management
Timeline
Supervisor
Call center
03.2022 - 07.2023
Sales Assistant
call centre
02.2021 - 02.2022
Associate of Arts - Art
Universidad Don Bosco
Bachelor of Science - Marketing
Universidad Evangelica