MAYRA LARIOS
Virtual Assistant
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
2
2
Languages
Work History
CUSTOMER SUCCESS AGENT
Learning Genie
3 2024 - 05.2024
- School Support Specialist (Email/Phone) | Boosting CSAT to 3 stars through exceptional service for teachers & administrative staff.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
CUSTOMER SERVICE AGENT
Team By The Minute
05.2023 - 01.2024
- Deliver exceptional customer service via phone, averaging 2:15 minute handle times and exceeding daily talk time goals (4:15 min).
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
TIER 1 CUSTOMER SERVICE
JONES
02.2022 - 04.2023
- High-volume email support specialist (70+ daily replies) maintaining a consistent 98% quality score.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure repeat business.
PREPARATORY ROOM TEACHER
International School Of San Salvador
08.2015 - 03.2022
- Preschool Math, Pre-Reading & Oral Reading Teacher
- Plans deliver, & assesses engaging lessons for 5-6-year-olds, fostering a love of learning through play-based activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
ESL TEACHER
Universidad Don Bosco English Academy
- 03.2016
- English Teacher (Teens & Adults): Designed and delivered EFW (English for Work) programs, provided personalized feedback & coaching, and prepared final student reports.
TEAM MANAGER
Stream Global Services
05.2008 - 05.2012
- Spearhead & manage diverse business projects, leading presentations & client meetings
- Developed performance measurement strategies, identifying areas for improvement.
- Facilitated meetings to communicate team performance goals and results.
TRAINER LEAD
Dell, Inc.
06.2005 - 10.2008
- Analyzed team performance and identified opportunities for additional training.
- Spearheaded "The Total Solutions" project for Dell in El Salvador & Philippines (exported expertise)
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Education
EARLY CHILDHOOD TEACHER -
Universidad Francisco Gavidia
San Salvador, El Salvador 01.2000 - 05.2003
Skills
Goal Oriented
Flexibility & Reliability Easily adapt to change
Initiative to make decisions
Effective Communication
Teaching Experience
Customer Care Techniques
Advance English
Problem-Solving
Customer service and care
Positive Attitude
Customer service abilities
Customer Complaint Resolution
Volunteer Experience
- SIMULTANEOUS TRANSLATOR & EVANGELISM, Centro Cristiano Internacional CCI, San Salvador, El Salvador. (09/2012 - Present)
- The Heart of Titus, San Salvador, San Salvador, El Salvador. (04/2023 -Present)
- Escuela de Los Brasiles, Nicaragua. (06/2010- 07/2017)
- The Seed Sowers, San Salvador, San Salvador, El Salvador. (01/1999-01/2005)
Training
- TEFL (150-hour certificate), The American School
- TOEIC Certification (910 points)
- EFW (English for work) Certification, INSAFORP
- Google & Flipped Classroom Certification, El Salvador Government
Certification
"Legal Soft Solutions: Near Hire Training"
Timeline
CUSTOMER SERVICE AGENT
Team By The Minute
05.2023 - 01.2024
TIER 1 CUSTOMER SERVICE
JONES
02.2022 - 04.2023
PREPARATORY ROOM TEACHER
International School Of San Salvador
08.2015 - 03.2022
TEAM MANAGER
Stream Global Services
05.2008 - 05.2012
TRAINER LEAD
Dell, Inc.
06.2005 - 10.2008
EARLY CHILDHOOD TEACHER -
Universidad Francisco Gavidia
01.2000 - 05.2003
CUSTOMER SUCCESS AGENT
Learning Genie
3 2024 - 05.2024
ESL TEACHER
Universidad Don Bosco English Academy
- 03.2016