MAYRA LARIOS
Virtual Assistant
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
2
2
Languages
Work History
CUSTOMER SUCCESS AGENT
Learning Genie
3 2024 - 05.2024
- School Support Specialist (Email/Phone) | Boosting CSAT to 3 stars through exceptional service for teachers & administrative staff.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
CUSTOMER SERVICE AGENT
Team By The Minute
05.2023 - 01.2024
- Deliver exceptional customer service via phone, averaging 2:15 minute handle times and exceeding daily talk time goals (4:15 min).
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
TIER 1 CUSTOMER SERVICE
JONES
02.2022 - 04.2023
- High-volume email support specialist (70+ daily replies) maintaining a consistent 98% quality score.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure repeat business.
PREPARATORY ROOM TEACHER
International School Of San Salvador
08.2015 - 03.2022
- Preschool Math, Pre-Reading & Oral Reading Teacher
- Plans deliver, & assesses engaging lessons for 5-6-year-olds, fostering a love of learning through play-based activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
ESL TEACHER
Universidad Don Bosco English Academy
- 03.2016
- English Teacher (Teens & Adults): Designed and delivered EFW (English for Work) programs, provided personalized feedback & coaching, and prepared final student reports.
TEAM MANAGER
Stream Global Services
05.2008 - 05.2012
- Spearhead & manage diverse business projects, leading presentations & client meetings
- Developed performance measurement strategies, identifying areas for improvement.
- Facilitated meetings to communicate team performance goals and results.
TRAINER LEAD
Dell, Inc.
06.2005 - 10.2008
- Analyzed team performance and identified opportunities for additional training.
- Spearheaded "The Total Solutions" project for Dell in El Salvador & Philippines (exported expertise)
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Education
EARLY CHILDHOOD TEACHER -
Universidad Francisco Gavidia
San Salvador, El Salvador 01.2000 - 2003.05
Skills
Goal Oriented
Volunteer Experience
- SIMULTANEOUS TRANSLATOR & EVANGELISM, Centro Cristiano Internacional CCI, San Salvador, El Salvador. (09/2012 - Present)
- The Heart of Titus, San Salvador, San Salvador, El Salvador. (04/2023 -Present)
- Escuela de Los Brasiles, Nicaragua. (06/2010- 07/2017)
- The Seed Sowers, San Salvador, San Salvador, El Salvador. (01/1999-01/2005)
Training
- TEFL (150-hour certificate), The American School
- TOEIC Certification (910 points)
- EFW (English for work) Certification, INSAFORP
- Google & Flipped Classroom Certification, El Salvador Government
Certification
"Legal Soft Solutions: Near Hire Training"
Timeline
CUSTOMER SERVICE AGENT
Team By The Minute
05.2023 - 01.2024
TIER 1 CUSTOMER SERVICE
JONES
02.2022 - 04.2023
PREPARATORY ROOM TEACHER
International School Of San Salvador
08.2015 - 03.2022
TEAM MANAGER
Stream Global Services
05.2008 - 05.2012
TRAINER LEAD
Dell, Inc.
06.2005 - 10.2008
EARLY CHILDHOOD TEACHER -
Universidad Francisco Gavidia
01.2000 - 2003.05
CUSTOMER SUCCESS AGENT
Learning Genie
3 2024 - 05.2024
ESL TEACHER
Universidad Don Bosco English Academy
- 03.2016
"Legal Soft Solutions: Near Hire Training"
Similar Profiles
CELESTE RILEYCELESTE RILEY
Customer Success Manager at Learning Genie IncCustomer Success Manager at Learning Genie Inc
Camilo RinconCamilo Rincon
Warehouse Worker and IT Techinician at Genie TechnologiesWarehouse Worker and IT Techinician at Genie Technologies
Michael CadenaMichael Cadena
Pest Control Owner at A Bug Genie Pest ControlPest Control Owner at A Bug Genie Pest Control