Melida Vasquez
San Salvador
Summary
Experienced Manager in the BPO industry with over 10 years of experience. Skilled in team management and operational success, with a focus on implementing strategic initiatives to increase productivity and efficiency. Strong problem-solving and decision-making abilities. Certified in RCA and Yellow Belt methodologies, demonstrating qualifications for driving business excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Telus International El Salvador
02.2022 - Current
- Customer service and sales representative.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Quality Assurance Analyst
Sykes El Salvador, LTDA
12.2017 - 12.2021
- Customer service and sales representative.
- Support / Back Up Team Manager in operations for customer service and sales area.
- Quality Analyst.
- Mentored and coached team members on QA topics and strategies.
Teleoperator
Teleperformance
03.2016 - 11.2017
- Customer service, sales, and technical support representative.
Education
BBA - Business Administration
ESI- School of Management
San Salvador, El Salvador01-2026
Bachiller - Ciencias y Letras
Instituto Nacional de Tipitapa
01.2011
Skills
- Effective team collaboration
- Customer service, Technical support & Sales
- Analytical problem-solving
- Effective team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Strategic planning
- Operations management
- Performance management
- Clear communication
- Coaching and mentoring
- Data analysis
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Beginner (A1)
References
- Paola Velasquez, 7604-5384
- Metzi Amaya, 7751-2494
- Daniela Menjivar, 7030-9771
- Beatriz Rivas, 7800-7765
Training
- 2011 Participation in Central American Olympic Games representing the Nicaraguan Women's Volleyball team.
- 2015 Participation in CIEFT congress (Congreso de Innovación en la Educación y Formación Turística).
- 2016 Intensive English Course - Speak Academy.
- 2019 Diploma in Emotional Intelligence – FEPADE.
- 2021 Basic and Intermediate Excel Course.
Certification
- Certified MS-900, Microsoft - 2025
- Certified Operations manager, Telus Digital - 2025
- Certified Root Cause Analysis, Telus Digital - 2024
- Certified Yellow Belt, Telus Digital - 2023
Timeline
Operations Supervisor
Telus International El Salvador
02.2022 - Current
Quality Assurance Analyst
Sykes El Salvador, LTDA
12.2017 - 12.2021
Teleoperator
Teleperformance
03.2016 - 11.2017
Bachiller - Ciencias y Letras
Instituto Nacional de Tipitapa
BBA - Business Administration
ESI- School of Management
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