Summary
Overview
Work History
Education
Skills
Languages
References
Training
Certification
Timeline
Generic
Melida Vasquez

Melida Vasquez

San Salvador

Summary

Experienced Manager in the BPO industry with over 10 years of experience. Skilled in team management and operational success, with a focus on implementing strategic initiatives to increase productivity and efficiency. Strong problem-solving and decision-making abilities. Certified in RCA and Yellow Belt methodologies, demonstrating qualifications for driving business excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Telus International El Salvador
02.2022 - Current
  • Customer service and sales representative.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

Quality Assurance Analyst

Sykes El Salvador, LTDA
12.2017 - 12.2021
  • Customer service and sales representative.
  • Support / Back Up Team Manager in operations for customer service and sales area.
  • Quality Analyst.
  • Mentored and coached team members on QA topics and strategies.

Teleoperator

Teleperformance
03.2016 - 11.2017
  • Customer service, sales, and technical support representative.

Education

BBA - Business Administration

ESI- School of Management
San Salvador, El Salvador
01-2026

Bachiller - Ciencias y Letras

Instituto Nacional de Tipitapa
01.2011

Skills

  • Effective team collaboration
  • Customer service, Technical support & Sales
  • Analytical problem-solving
  • Effective team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Strategic planning
  • Operations management
  • Performance management
  • Clear communication
  • Coaching and mentoring
  • Data analysis

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Beginner (A1)

References

  • Paola Velasquez, 7604-5384
  • Metzi Amaya, 7751-2494
  • Daniela Menjivar, 7030-9771
  • Beatriz Rivas, 7800-7765


Training

  • 2011 Participation in Central American Olympic Games representing the Nicaraguan Women's Volleyball team.
  • 2015 Participation in CIEFT congress (Congreso de Innovación en la Educación y Formación Turística).
  • 2016 Intensive English Course - Speak Academy.
  • 2019 Diploma in Emotional Intelligence – FEPADE.
  • 2021 Basic and Intermediate Excel Course.

Certification

  • Certified MS-900, Microsoft - 2025
  • Certified Operations manager, Telus Digital - 2025
  • Certified Root Cause Analysis, Telus Digital - 2024
  • Certified Yellow Belt, Telus Digital - 2023

Timeline

Operations Supervisor

Telus International El Salvador
02.2022 - Current

Quality Assurance Analyst

Sykes El Salvador, LTDA
12.2017 - 12.2021

Teleoperator

Teleperformance
03.2016 - 11.2017

Bachiller - Ciencias y Letras

Instituto Nacional de Tipitapa

BBA - Business Administration

ESI- School of Management

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Melida Vasquez