MELISSA BAIRD

Task Delegation and Team Management:

• Delegated daily tasks to a team of 11 members to optimize group productivity.
• Monitored team progress and enforced company SLAs.
• Led a dedicated team to address real-time logistical issues, reducing shipment delays.
• Maintained the overall accuracy of our SLAs with our clients to ensure all contractual obligations are being met.
• Developed and maintained effective scheduling systems for a team of 13, ensuring optimal coverage and resource allocation.
• Coordinated with cross-functional teams to align schedules with project timelines, resulting in increased operational efficiency.
• Managed and facilitated the on boarding process for new hires, ensuring a smooth integration into the team and company culture.

Account Management:

• Facilitated on boarding of new customers, ensuring they understood the logistics processes and services provided.
• Acting as primary point of contact during initial on boarding phase, addressing customer queries and concerns promptly.
• Collaborated with sales and customer service teams to ensure a seamless transition from sales to active service.
• Responsible for overseeing the transit of high-dollar value time and temperature sensitive shipments from the point of induction to the delivery point.
• Utilized advanced tracking systems to ensure real-time visibility and provided real time status updates of shipments.
• Developed and maintained open lines of communication with stakeholders, ensuring they were fully aware of potential risks and mitigation strategies.
• Provided empathetic support to customers, tailoring solutions to meet individual needs.

Risk Management:

• Skillfully resolve logistical challenges, safeguarding brand reputation and loss prevention.
• Conducted thorough risk assessments and developed mitigation strategies, reducing potential logistical disruptions by collaborating with meteorology teams and shipping partners to assess weather conditions and other potential shipping risks.
• Collaborated with reliable logistics partners, ensuring alignment for recovery efforts for potential issues proactively.
• Regularly review logistics performance and identify areas for improvement, and prevent recurring issues, enhancing overall shipment reliability and implementing preemptive solutions that decreased incidents.

• Completed store opening and closing procedures, including cash management and inventory control, to ensure smooth and efficient operations and implemented process improvements that reduced opening and closing times, enhancing overall store readiness and efficiency
• Monitored inventory levels and conducted regular stock audits, ensuring accurate stock records and minimizing discrepancies
• Provided exceptional customer service by addressing customer needs promptly and professionally, contributing to high customer satisfaction and loyalty
• Cultivated a welcoming and friendly store environment, contributing to an increase in repeat customer visits and positive feedback
• Assisted management with on boarding process for new team members, ensuring comprehensive training on store procedures and customer service standards were provided.
• Delegated daily tasks and responsibilities to a team of 4 to 8 baristas, optimizing workflow and maintaining high productivity levels
• Conducted regular training sessions to keep staff updated on new products and service techniques.