Melissa Mariel Serrano Martínez

• Conducted in-depth beneficiary interviews, analyzed qualitative data, and adapted techniques for diverse populations and research objectives
• Managed refugee case files, ensuring accurate data entry into the START System, and completed required forms following Standard Operating Procedures
• Coordinated logistics for US Refugee Admissions Program (USRAP) missions across Latin America and the Caribbean, overseeing transportation, accommodation, and resources
• Led employee training, covering onboarding, organizational policies, and operational procedures
• Assessed refugees for resettlement eligibility, preparing case files and recommendations for submission to resettlement countries
• Authored technical progress reports and briefings for donors and stakeholders

• Compiled bibliographic information from official sources to contribute to community initiatives aimed at
  strengthening resilience.
• Collected and systematized data through focus groups with community committees and interviews with
  key informants from local institutions.
• Prepared a final report analyzing progress and results from a post-flooding study, developing measurable indicators and comparing them with established baselines.
• Provided technical translation of the final report into English.

• Systematized information from the workshop "Best Practices and Implementation of Interventions for Increasing Resilience in Communities in El Salvador and Nicaragua."
• Developed indicators to measure the integration of resilience as a cross-cutting theme in the implementation of programs and projects at the organizational level.
• Prepared reports on intervention results, comparing best practices in El Salvador and Nicaragua.

• Systematized information from the workshop "Project for the Implementation of Cross-cutting Axes: "Gender, Inclusion, and Resilience with a Programmatic and Influential Approach."
• Developed indicators to measure the application of resilience as a cross-cutting theme within the implementation of programs and projects at the organizational level.
• Prepared intervention results reports, comparing best practices in El Salvador.
• Translated confidential organizational documentation from Spanish to English.

Analyzed survey and interview data to identify trends in social issues.
• Collaborated with a research team to design and conduct community development studies.
• Presented research findings at academic conferences and published articles in specialized journals.
• Managed research budgets and coordinated logistics for fieldwork in diverse communities.
• Developed survey instruments and interview protocols to collect data on social phenomena.
• Utilized software tools to analyze large datasets and derive actionable insights.
• Provided expert guidance on social research methods and ethics to colleagues.

• Transcribed audio from focus groups and workshops on sexual and reproductive health.
• Wrote and edited documents related to the implementation of sexual and reproductive health projects.
• Actively participated in the formulation and implementation of sexual and reproductive health initiatives.
• Conducted qualitative and quantitative research studies on social issues, providing data analysis and report writing for public policy recommendations.
• Developed surveys and interview protocols to collect data from diverse populations.
• Facilitated focus group discussions to explore community perspectives on social issues.
• Presented research findings at conferences and submitted articles for publication.