Michelle Goldston
Jacksonville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Safe Touch Security Systems
Jacksonville, FL
06.2018 - 08.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
Customer Service Representative
Pier One Imports
Jacksonville, FL
05.2016 - 05.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
Education
General Education Diploma
Connecticut Adult Education
New Haven, CT06.1998
Skills
- Problem Resolution
- Customer Consulting
- Professional Telephone Demeanor
- Reading Comprehension
- Product Sales
- Data Evaluation
- Inbound and Outbound Calling
- Customer Service
- Active Listening
- Order Processing
Timeline
Customer Service Representative
Safe Touch Security Systems
06.2018 - 08.2021
Customer Service Representative
Pier One Imports
05.2016 - 05.2018
General Education Diploma
Connecticut Adult Education
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