Salesforce
Milton Guerrero
Customer Support And Sales Specialist
Apopa,San Salvador
Summary
Knowledgeable and dedicated customer support and sales professional with extensive experience in the tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of post-secondary education
12
12
years of professional experience
Work History
Customer Support, Engineer Level 1
Crossover
2018.08 - 2021.02
- Identifying and triaging customer issues for +10 products from different industries.
- Solve difficult customer problems via Email, Chat and live calls/Remote sessions.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Customer Support Representative
Telus International El Salvador
2014.05 - 2018.07
- Supported customer questions and issues regarding Migrations, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted customers during the initial configuration of Google Workspace and retained Trial customers by extending high quality and efficient support service.
Sales Representative
Focus El Salvador
2013.10 - 2014.05
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Sales Representative
Sykes El Salvador
2012.01 - 2013.05
- Hotel reservations specialist for the Latam division of Hotels.com Inbound campaign.
- Identified client needs, built relationships and overcame objections to drive sales.
Product Advisor
TV OFFER
San Salvador, San Salvador
2010.09 - 2011.06
- Assisted customers with product needs and introduced new store offerings.
- Described and explained details about OpenEnglish features to inform customers and guide purchasing decisions.
Business Executive
Banco Davivienda Salvadoreño
San Salvador, San Salvador
2006.01 - 2008.10
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
Education
BA - Marketing, Marketing and Sales
Universidad Tecnologica
2004.01 - 2011.12
Skills
Customer support
Sales experience
Technical Analysis
Marketing knowledge
Proactive mindset
Motivational
Software
Zendesk
Google Workspace
Zoom
Timeline
Customer Support, Engineer Level 1
Crossover
2018.08 - 2021.02
Customer Support Representative
Telus International El Salvador
2014.05 - 2018.07
Sales Representative
Focus El Salvador
2013.10 - 2014.05
Sales Representative
Sykes El Salvador
2012.01 - 2013.05
Product Advisor
TV OFFER
2010.09 - 2011.06
Business Executive
Banco Davivienda Salvadoreño
2006.01 - 2008.10
BA - Marketing, Marketing and Sales
Universidad Tecnologica
2004.01 - 2011.12