Mireille Kibingwa
Mechanicsburg,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Compassionate assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Direct Support Professional
Keystone Human Services
08.2016 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Accountant Assistant
COMMISSION DU GOLF DE GUINEE
02.2009 - 01.2011
- Enhanced financial accuracy by assisting with the preparation of monthly financial statements and reports.
- Streamlined accounts payable processes for timely vendor payments and reduced errors.
- Improved efficiency by maintaining accurate records and supporting documentation for financial transactions.
- Contributed to audit preparations, ensuring compliance with internal controls and external regulations.
- Processed payroll accurately and on-time, ensuring employee satisfaction and adherence to labor laws.
- Facilitated communication between finance department and other departments for smooth cross-functional operations.
- Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
Call Center Representative
CELTEL
01.2000 - 09.2003
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
No Degree - Certified Nurse Aide
Harrisburg Area Community College
Harrisburg, PA11.2015
High School Diploma -
LOUPIOTS
Democratic Republic Of Congo06.1995
Skills
- Progress Documentation
- Direct Patient Care
- Care Delivery
- Behavioral Management
- ADL Support
- Chronic Disease Management
- Health and Safety Requirements
- Recreational Activities
- Safety Monitoring
- Medication Administration
- First Aid and Safety
- Crisis Management
- Active listening
- Personal care assistance
- Empathy and understanding
- Stress management
- First aid and CPR
- Nutrition support
- Crisis intervention
- Infection Control
Timeline
Direct Support Professional
Keystone Human Services
08.2016 - Current
Accountant Assistant
COMMISSION DU GOLF DE GUINEE
02.2009 - 01.2011
Call Center Representative
CELTEL
01.2000 - 09.2003
No Degree - Certified Nurse Aide
Harrisburg Area Community College
High School Diploma -
LOUPIOTS
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