Mirna Menjivar
Soyapango,SS
Summary
Knowledgeable and dedicated professional with almost ten years experience in call center industry. Honed my abilities in a variety of settings and roles, including customer service and administrative support. Motivated to maintain customer satisfaction and contribute to company success. I can therefore communicate and collaborate with others quite well. Specialize in Problem-solving and multitasking skills. My goal is to gain knowledge and use my expertise and dedication to help the company grow.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Guardian Life Insurance
11.2023 - 06.2024
- Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Call Center Customer Service Representative
MetLife Insurance Company
02.2019 - 10.2023
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Negotiated solutions between policyholders and company, finding common ground for disputes.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Call Center Customer Service Representative
FedEx
10.2014 - 09.2018
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Processing pickup package orders, forms, and requests over the phone.
- Responded to customer requests for products, services, tracking packages and company information.
Education
English Language For Education - Third Year
Universidad Pedagógica
San Salvador, El SalvadorSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Computer Proficiency
- Data Entry
- Call center experience
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Guardian Life Insurance
11.2023 - 06.2024
Call Center Customer Service Representative
MetLife Insurance Company
02.2019 - 10.2023
Call Center Customer Service Representative
FedEx
10.2014 - 09.2018
English Language For Education - Third Year
Universidad Pedagógica
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