Moises Ascencio
Sales And Customer Service Representative
San Salvador,San Salvador
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Sales Agent, Home Advisor and customer service
SKYCOM EL SALVADOR
1 2023 - 2023.11
- Identified new opportunities within existing accounts by offering additional products or services based on the results of their needs analysis.
- Increased sales by consistently meeting and exceeding sales goals.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sales agent
INDIGO EL SALVADOR
2022.03 - 2022.09
- Worked as a sales representative on cold calls for Internet sales and more.
- Offered high value products such as the Internet, home security systems, and solar panels.
- Maintained detailed records of customer interactions, transactions, and comments for the purpose of future reference.
- Worked with other departments to provide solutions to meet customer needs and resolve complex issues
Technical Support and Sales agent
CONCENTRIX LTDA
2018.04 - 2022.01
- Offered a technical support product for laptop problems, for office computers, for printers, for tablets, and for many other HP.
- Advised customers on purchasing the best parts for their computers, laptops and printer products. Provided them with the best customer service from Smart Friend.
- Resolved product and customer complaints using excellent communication skills.
Customer Service Representative
Teleperformance El Salvador
2016.01 - 2018.03
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Utilized CRM( Salesforce) software efficiently, updating customer profiles accurately during each interaction.
Education
Primary And Secondary Education -
COLEGIO CRISTIANO BILINGE AMILAT
San Salvador, El Salvador 1998.01 - 2011.05
High School Diploma -
COLEGIO SALVADORENO EN-HACORE
San Salvador, El Salvador 2012.01 - 2013.05
Skills
Contract Negotiationundefined
Other Education Certifications
- Graphic design
- Marketing
- Tourism
- Publicity
References
Upon Request
Timeline
Sales agent
INDIGO EL SALVADOR
2022.03 - 2022.09
Technical Support and Sales agent
CONCENTRIX LTDA
2018.04 - 2022.01
Customer Service Representative
Teleperformance El Salvador
2016.01 - 2018.03
High School Diploma -
COLEGIO SALVADORENO EN-HACORE
2012.01 - 2013.05
Primary And Secondary Education -
COLEGIO CRISTIANO BILINGE AMILAT
1998.01 - 2011.05
Sales Agent, Home Advisor and customer service
SKYCOM EL SALVADOR
1 2023 - 2023.11
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