Summary
Overview
Work History
Education
Skills
Timeline
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Moisés Enrique Martínez Cornejo

San Salvador

Summary

Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.

Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Bilingual Call Center Agent

Teleperformance
03.2022 - 01.2023


  • Delivered personalized assistance by attentively listening to customer concerns and empathizing with their situation.
  • Promoted a positive work environment by actively participating in team-building activities and supporting colleagues when needed.
  • Maintained professional demeanor while effectively managing high-stress situations and irate callers.
  • Provided exceptional support to customers with accurate information on products, services, and policies.

Education

Basic Education -

Centro Escolar "Juan Ramón Jiménez"
San Salvador, San Salvador
11-2017

High School Diploma -

Instituto Nacional De Antiguo Cuscatlán
MQF5+XFV
01-2019

High School Diploma -

Centro Escolar "Walter Thilo Deininger"
MQF5+92Q, Cd Merliot
01-2024

Skills

  • Empathy and patience
  • Fluent bilingualism
  • Call handling
  • Customer service
  • Problem-solving skills
  • Inbound and outbound phone calls
  • Product knowledge

Timeline

Bilingual Call Center Agent

Teleperformance
03.2022 - 01.2023

Basic Education -

Centro Escolar "Juan Ramón Jiménez"

High School Diploma -

Instituto Nacional De Antiguo Cuscatlán

High School Diploma -

Centro Escolar "Walter Thilo Deininger"

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Moisés Enrique Martínez Cornejo