Mónica Magaña
Projects & Operations Coordinator
La Libertad, El Salvador
Summary
Proactive and analytical problem-solver renowned for tackling complex challenges with a resourceful approach. Known for strong leadership and interpersonal skills, adept at fostering collaboration across diverse internal departments, business partners, suppliers, and clients.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Fraud Projects & Operations Coordinator
Lifemiles
La Libertad, LI
01.2021 - Current
- Enhancing operational efficiency by 19pp, reducing fraud loss in 84%, and increasing customer satisfaction levels by 14pp through process optimization, data analysis, and delivery of technological solutions as Product Manager
- Creating and tracking business metrics, and presenting results to internal stakeholders
- Creating reports and analyzing insights with SQL
- Identifying and assessing providers through RFP processes
- Following up with real users to understand their needs
- Elaborating and monitoring services and compensations annual budget
- Coordinating objectives, strategies and process agreements with internal areas and commercial partners
Fraud Operations Analyst
Lifemiles
06.2017 - 12.2020
- Improved team productivity and boosted customer satisfaction by optimizing backend processes
- Collaborated with internal areas and commercial partners to align processes and objectives
Education
Master in Business Analytics
Pontificia Universidad Católica De Chile
Chile 05.2001 -
YEP in Operations Management
INCAE
El Salvador04.2022
Licenciatura En Economia Y Negocios
ESEN
El Salvador 05.2001 -
Skills
Excel
PowerBI
SQL
Python
Timeline
Fraud Projects & Operations Coordinator
Lifemiles
01.2021 - Current
Fraud Operations Analyst
Lifemiles
06.2017 - 12.2020
Master in Business Analytics
Pontificia Universidad Católica De Chile
05.2001 -
Licenciatura En Economia Y Negocios
ESEN
05.2001 -
YEP in Operations Management
INCAE
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