Nancy Yaneth Linares Avalos
Graduate From UTEC With A Degree In English And Pre Especialization On Turism
San Juan Opico,La Libertad
Summary
I did my best to enhanced customer loyalty at Teleperformance through empathetic resolution of complaints and proficient handling of high-volume calls and chat interactions. My active listening and problem-solving skills ensured effective conflict resolution and technical support, showcasing my commitment to excellence in customer service and live chat support.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
Teleperformance
04.2022 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Maintained detailed records of customer interactions for reference in future support scenarios.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
Education
Superate Hilasal!
Carretera A Santa Ana, San Juan Opico 05.2001 -
High School Diploma -
Instituto Nacional Tecpan
05.2001 -
Skills
Customer Service
Active Listening
Call Management
Call center experience
Live chat support
Certification
TOELF ITP
Timeline
TOELF ITP
05-2024
Customer Service Representative
Teleperformance
04.2022 - 06.2024
TOEIC
10-2014
MOS WORD, EXCEL
10-2014
Superate Hilasal!
05.2001 -
High School Diploma -
Instituto Nacional Tecpan
05.2001 -
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