NATALIE SERPAS

Sales Agent for Real estate company in New York , worked remotely .

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.

• Maintained high standards of customer service during high-volume, fast-paced operations.
• Performed store opening and closing duties as required.
• Built positive relationships with customers by providing friendly and helpful service.
• Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
• Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
• Followed all safety protocols regarding cash handling and security procedures.