Excel
Nelson Alberto Martinez Moran
English Teacher
Santa Ana El Salvador,SA
Summary
Proven leader with a track record of enhancing team productivity and quality at Speridian Technologies through effective supervision and mentoring. Excelled in technical support and teamwork, significantly increasing customer satisfaction at Teleperformance. Skilled in coaching and work planning, consistently exceeding performance targets without compromising standards.
Overview
10
10
years of professional experience
2
2
Languages
1
1
Certificate
Work History
Team Leader
Speridian Technologies
02.2022 - 06.2024
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Resolution Desk Representative
Teleperformance
07.2014 - 10.2021
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Scheduler
Tawkify
Santa Ana, Santa Ana
03.2022 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
National University of El Salvador
Santa Ana El Salvador 05.2001 -
Skills
Team Supervision
Software
Salesforce
Timeline
Scheduler
Tawkify
03.2022 - Current
Team Leader
Speridian Technologies
02.2022 - 06.2024
Resolution Desk Representative
Teleperformance
07.2014 - 10.2021
High School Diploma -
National University of El Salvador
05.2001 -
Certification
Licensed English Teacher
Interests
Lookin for a stable job position
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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