Nelson Arnoldo Rivera
Sales/Customer Service/
La Rábida
Summary
Dynamic sales and customer service professional with a proven track record at Global Contact Enterprises, excelling in lead generation and client engagement. Skilled in negotiation and adept at building strong customer relationships, I consistently achieved sales goals while enhancing customer satisfaction through effective problem-solving and active listening.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Sales Associate
Fusion Bpo
10.2024 - 01.2026
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted customers with the purchase of single day tickets, memberships , hotel packages, tours, and collected payment
- Also assisted customers with late payment update account .
- Membership cancellation, processed complaints and help guest navigate company website
- Provided guest with troubleshooting and support with App issues.
Customer Service Representative
Intelogix
2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales/Lead Generator/Customer Service
Global Contact Enterprises
2023 - 05.2024
- Collaborated with marketing teams to create targeted campaigns for lead generation, increasing overall brand awareness.
- Managed multiple lead sources simultaneously, maximizing efficiency in identifying new business opportunities.
- Contact home owners for potential sale or purchase of Real Estate properties
- Negotiate lowest price and share Data with real state company.
Education
High School Diploma - Social,math And Health Science
James Madison High School
Norcross,Georgia 06.1998
Skills
Strong negotiation
Customer relationship building
Lead qualification
Goal-oriented mindset
Cold calling expertise
Objection handling
Sales pipeline management
Verbal and written communication
Telephone and email etiquette
Customer needs assessment
Appointment scheduling
Client engagement
Outbound calling
Skilled in software
Interpersonal and written communication
Lead generation
New client acquisition
Sales goal achievement
Quick thinking
Teamwork
Call center experience
Teamwork and collaboration
Customer service
Positive attitude
Microsoft office
Problem-solving
Customer engagement
Time management
Problem-solving abilities
Timeline
Sales Associate
Fusion Bpo
10.2024 - 01.2026
Customer Service Representative
Intelogix
2024 - 08.2024
Sales/Lead Generator/Customer Service
Global Contact Enterprises
2023 - 05.2024
High School Diploma - Social,math And Health Science
James Madison High School