Nelson Arnoldo Rivera
Sales/Customer Service/
La Rábida
Summary
Dynamic sales and customer service professional with a proven track record at Global Contact Enterprises, excelling in lead generation and client engagement. Skilled in negotiation and adept at building strong customer relationships, I consistently achieved sales goals while enhancing customer satisfaction through effective problem-solving and active listening.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Sales Associate
Fusion Bpo
10.2024 - 01.2026
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted customers with the purchase of single day tickets, memberships , hotel packages, tours, and collected payment
- Also assisted customers with late payment update account .
- Membership cancellation, processed complaints and help guest navigate company website
- Provided guest with troubleshooting and support with App issues.
Customer Service Representative
Intelogix
2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales/Lead Generator/Customer Service
Global Contact Enterprises
2023 - 05.2024
- Collaborated with marketing teams to create targeted campaigns for lead generation, increasing overall brand awareness.
- Managed multiple lead sources simultaneously, maximizing efficiency in identifying new business opportunities.
- Contact home owners for potential sale or purchase of Real Estate properties
- Negotiate lowest price and share Data with real state company.
Education
High School Diploma - Social,math And Health Science
James Madison High School
Norcross,Georgia 06.1998
Skills
Strong negotiation
Timeline
Sales Associate
Fusion Bpo
10.2024 - 01.2026
Customer Service Representative
Intelogix
2024 - 08.2024
Sales/Lead Generator/Customer Service
Global Contact Enterprises
2023 - 05.2024
High School Diploma - Social,math And Health Science
James Madison High School