Nicolas Trigueros
Santa Tecla
Summary
Accomplished Medical Interpreter and Call Center Supervisor with a proven track record at Teleperformance and SkyCom Call Center. Excelled in enhancing customer satisfaction and streamlining processes, achieving a significant increase in efficiency. Skilled in medical terminology and call management, demonstrating exceptional attention to detail and decision-making abilities.
Overview
3
3
years of professional experience
Work History
Medical Interpreter
Teleperformance
07.2024 - Current
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories, diagnoses and prescriptions to non-English speaking patients.
Call Center Supervisor
SkyCom Call Center
04.2024 - 07.2024
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Quality Assurance Analyst
SkyCom Call Center
09.2023 - 03.2024
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Call Center Representative
SkyCom Call Center
04.2023 - 08.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Call Center Representative
MD Asistencia
10.2022 - 03.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Restaurant Waiter
Private Business
04.2021 - 03.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Education
Higher Diploma in International Cuisine - Gastronomy
Lesarts Culinaires
San Salvador04.2025
High School Diploma -
EDUCAME
Antiguo Cuscatlan, El Salvador10.2022
Skills
- Strong Memory Retention
- Medical Terminology
- Sight Translation
- Language Fluency
- Procedure interpretation
- Effective Note-taking
- Medical Ethics Understanding
- Call Management
- Attention to Detail
- Decision-Making
- Microsoft Office
- External Communications
Additional Information
DUI: 06500162-1
NIT: 0614-100303-143-2
Cooking
I love to spend my time Cooking and try to challenge myself with new recipes and methods to keep improving everyday.
Timeline
Medical Interpreter
Teleperformance
07.2024 - Current
Call Center Supervisor
SkyCom Call Center
04.2024 - 07.2024
Quality Assurance Analyst
SkyCom Call Center
09.2023 - 03.2024
Call Center Representative
SkyCom Call Center
04.2023 - 08.2023
Call Center Representative
MD Asistencia
10.2022 - 03.2023
Restaurant Waiter
Private Business
04.2021 - 03.2022
Higher Diploma in International Cuisine - Gastronomy
Lesarts Culinaires
High School Diploma -
EDUCAME
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance