Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nicole  Cantarero

Nicole Cantarero

Hospitality And Tourism Technician With Food And Service Experience.
Apopa

Summary

I'm from El Salvador and I’ve built my experience in both customer service and hospitality. I worked at Concentrix and TELUS as a call center agent where I learned how to handle clients in English, solve problems quickly, and stay calm under pressure. I also worked as an English teacher for over a year, and I currently run my own small restaurant, where I prepare food, mix drinks, and attend to customers daily. I'm bilingual in Spanish and English, with a basic level of French, and I have a technical high school diploma in Hospitality, Tourism, and Culinary Arts. I'm passionate about creating good experiences for people, and I’m excited to work in an international environment like a cruise or hotel.

Service-oriented individual with a strong passion for childcare, with over a year and a half of experience as a church volunteer working with children from 3 months to 12 years old. I have prior experience interacting with children, standing out for my empathy, patience, and attentiveness to their needs. I am known for creating safe, positive, and trusting environments that support each child’s well-being and development.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Childcare Volunteer

Fraternidad Emanuel
09.2024 - Current
  • Provided care and supervision for children aged 3 months to 12 years.
  • Assisted with recreational and educational activities.
  • Created a safe, positive, and engaging environment.
  • Developed strong communication and group management skills.
  • Attended to children’s basic needs (feeding, guidance, support).

Owner & Manager – Local Restaurant Apopa

San Salvador
08.2023 - Current
  • Founded and manage a small restaurant near schools and public venues.
  • Prepare homemade food like crepes, cakes, pastries, and snacks.
  • Craft and serve drinks:
    Cocktails (alcoholic & non-alcoholic): Mojito, Piña Colada, Caipirinha, Blue Lagoon, Micheladas.
    Fruit Smoothies, frappuccinos, fresh juices, frappés and artisan drinks.
  • Customer service, inventory, suppliers, cash handling, and social media.
  • Apply hygiene standards and quality control.

English Teacher – Direct English El Salvador

D.E Academy
02.2022 - 08.2023
  • Taught intermediate and advanced levels for students.
  • Conversation-based learning and listening comprehension.
  • Evaluated academic progress.

Waitress – Local Restaurant

Restaurant
05.2022 - 12.2022
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Customer Service Agent -

Concentrix El Salvador and Telus International
08.2021 - 04.2022
  • Assisted English-speaking international customers.
  • Resolved issues, used CRM, achieved KPIs.
  • GAP sales account.

Education

High School Diploma -

Carlos Pellicer College
San Salvador, El Salvador
12.2021

Associate of Arts -

Prolingua
San Salvador
10.2021

Skills

Customer service with empathy

Drink and cocktail preparation

Deep cleaning and organization

Childcare and supervision

Group management

Activity planning

Interpersonal communication

Customer service

Ability to work under pressure

Conflict resolution

Multitasking

Timeline

Childcare Volunteer

Fraternidad Emanuel
09.2024 - Current

Owner & Manager – Local Restaurant Apopa

San Salvador
08.2023 - Current

Waitress – Local Restaurant

Restaurant
05.2022 - 12.2022

English Teacher – Direct English El Salvador

D.E Academy
02.2022 - 08.2023

Customer Service Agent -

Concentrix El Salvador and Telus International
08.2021 - 04.2022

Associate of Arts -

Prolingua

High School Diploma -

Carlos Pellicer College
Nicole Cantarero Hospitality And Tourism Technician With Food And Service Experience.