Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicole Perdomo

Customer Service Representative
San Salv

Summary

Developed skills in client relationship management and sales strategy within dynamic sales environment, now looking to transition into new field. Specialized in understanding customer needs and delivering tailored solutions, excelling in communication and negotiation. Seeking to apply these transferable skills to contribute to success of new team and drive growth in different industry. Sales professional with focus on driving results through multi-channel strategies. Proven ability to enhance customer satisfaction and contribute to team goals. Reliable and adaptable, excelling in collaborative environments and responding effectively to changing demands. Skilled in customer service and cross-channel sales techniques.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Channel Sales Representative

Telus International
09.2023 - Current
  • Assisted with customized training programs for channel partners to enhance their knowledge of products and services.
  • Implemented targeted marketing strategies for specific product lines to drive channel sales growth.
  • Enhanced partner satisfaction by providing timely support and addressing concerns promptly.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Facilitated open communication between internal teams and external partners by organizing regular meetings, conference calls, or webinars as needed.
  • Maintained up-to-date knowledge of industry trends, competitor activities, and emerging technologies to inform strategic decision-making within the organization.

Customer Service Representative

Telus International
05.2023 - 09.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Front Desk Receptionist

Keiser University Latin American Campus
08.2021 - 04.2023
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Compiled information from files and research to satisfy information requests.

Education

High School Diploma -

Colegio Americano De El Salvador
La Libertad, El Salvador
05.2001 -

Skills

Customer service

Deal closing

Sales strategy development

Channel management

Problem-solving abilities

Time management

Multitasking

Excellent communication

Organizational skills

Adaptability

Accomplishments

Valedictorian, Summa Cum Laude.

Honor Roll, all four years of high school.

Top Performer on Channel Care account at Telus International.

Timeline

Channel Sales Representative

Telus International
09.2023 - Current

Customer Service Representative

Telus International
05.2023 - 09.2023

Front Desk Receptionist

Keiser University Latin American Campus
08.2021 - 04.2023

High School Diploma -

Colegio Americano De El Salvador
05.2001 -

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Nicole PerdomoCustomer Service Representative