Noe Coreas
Sales And Customer Success Specialist
San Salvador,San Salvador
Summary
Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques.
Overview
9
9
years of professional experience
Work History
Customer Sales and Service Expert
Concentrix
05.2022 - 06.2024
- Processed orders, service requests and applied information to customers.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Handled calls promptly and with courteous professionalism.
- Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Retention Specialist
Atento
11.2015 - 07.2017
- Built constructive customer relationships to improve loyalty and recommendations.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
Education
Technical Degree - Digital Marketing And Sales
Universidad Don Bosco
El Salvador, El Salvador 05.2001 -
High School Diploma -
Instituto Cultural Oxford
San Salvador, El Salvador 05.2001 -
Skills
- Organization
- CRM Software
- Lead Generation
- Data Entry
- Calm and Professional Under Pressure
- Excellent Communication
- Decision-Making
- Time management abilities
- Computer Skills
- Customer Service
- Microsoft Office
- Problem-Solving
Timeline
Customer Sales and Service Expert
Concentrix
05.2022 - 06.2024
Retention Specialist
Atento
11.2015 - 07.2017
Technical Degree - Digital Marketing And Sales
Universidad Don Bosco
05.2001 -
High School Diploma -
Instituto Cultural Oxford
05.2001 -
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