Norma Carolina Tovar Reyes
San Salvador
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Foundever El Salvador
08.2021 - 02.2025
- Managed employee benefits for various organizations across the nation.
- Updated employee and dependent records.
- Provided technical support for the administration website.
- Completed the annual benefits enrollment process.
- Contributed to internal support team initiatives.
- Utilized CRM system Salesforce.
Customer Service Representative
Teleperformance
08.2016 - 06.2021
- Monitored urgent packages for local and international shipping.
- Reviewed custom paperwork for international shipments.
- Delivered technical support to assist users in navigating the company website.
- Followed up on escalated cases for premium clients.
Education
BBA - Marketing
ESI School of Management
06-2025
BBA - Graphic Design
Universidad Francisco Gavidia
06-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Follow-up skills
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Foundever El Salvador
08.2021 - 02.2025
Customer Service Representative
Teleperformance
08.2016 - 06.2021
BBA - Marketing
ESI School of Management
BBA - Graphic Design
Universidad Francisco Gavidia
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