Omar Andres Hernandez Aranda
Lowes Customer Service Representative
San Salvador
Summary
As a Customer Service Representative at Lowe’s, I developed strong problem-solving skills by effectively addressing a wide range of customer concerns. I consistently followed company procedures and sought to improve my knowledge with each new situation. I tracked record of maintaining high customer satisfaction and fostering loyalty.
Overview
1
1
year of professional experience
3
3
Certifications
2
2
Languages
Work History
CONCEL
Sales Man
03.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Lowes Customer Service Representative
Customer Service Represenative
11.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
BBA - Business Administration
Universidad Centroamericana José Simeón Cañas
San Salvador 05.2001 -
High School Diploma -
Liceo Salvadoreño
El Salvador, El Salvador 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Computer proficiency
Complaint handling
Critical thinking
Certification
Duolingo English Test Certificate
Timeline
ACT
03-2025
Duolingo English Test Certificate
01-2025
Lowes Customer Service Representative
Customer Service Represenative
11.2024 - Current
T-Box Robotics Certification
09-2024
CONCEL
Sales Man
03.2024 - 08.2024
BBA - Business Administration
Universidad Centroamericana José Simeón Cañas
05.2001 -
High School Diploma -
Liceo Salvadoreño
05.2001 -
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