Onil Fernando Fuentes Perez
El Congo,Santa Ana
Summary
Results-driven Administrative Manager with a proven track record in office administration, customer service management, and organizational efficiency. Expert in scheduling, recordkeeping, and streamlining operations to enhance team performance and drive productivity.
Overview
3
3
years of professional experience
Work History
Administrative Manager
American Decking and Waterproofing Co.
02.2023 - Current
- Coordinated office operations to enhance workflow efficiency and streamline administrative processes.
- Developed and implemented scheduling systems to optimize resource allocation and project timelines.
- Oversaw compliance with company policies, maintaining accurate records and documentation for audits.
- Updated reports, managed accounts, and generated reports for company database.
- Verified customer information for orderly, up-to-date online systems.
- Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of office supplies.
- Created organized filing system to manage department documents.
Customer Service Manager
American Decking and Waterproofing Co.
02.2023 - Current
- Led customer service team to enhance satisfaction and resolve inquiries promptly.
- Implemented process improvements to streamline operations and reduce response times.
- Developed training programs to enhance team skills and improve service delivery.
Education
High School Diploma -
INSTITUTO NACIONAL DE EL CONGO
El Congo, Santa Ana, El Salvador01.2021
Skills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Administrative support
- Customer service management
- Scheduling and calendar management
- Business administration
- Recordkeeping and reporting
- Documentation and control
- Data management
Playing Music, Football, Computers.
I love playing piano and different music instruments, I like to do exercise playing football and i like to learn new computer based tools.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Administrative Manager
American Decking and Waterproofing Co.
02.2023 - Current
Customer Service Manager
American Decking and Waterproofing Co.
02.2023 - Current
High School Diploma -
INSTITUTO NACIONAL DE EL CONGO