Oscar Herrarte

• Lead the operations team in managing day-to-day activities, including resource allocation, team oversight, and process optimization, ensuring smooth delivery of services.
• Oversee client success by responding to client needs, ensuring service levels are met, and building strong relationships to support retention and business growth.
• Develop and implement HR strategies, including talent acquisition, offboarding, employee benefits programs, and policy enhancements to ensure compliance and efficiency.
• Collaborate with supervisors of each account to track team productivity, resolve issues, and ensure alignment with client expectations and company goals.
• Establish partnerships with local businesses to provide employee benefits through discount programs and other incentives.
• Continuously improve and refine onboarding, offboarding, and disciplinary protocols to enhance employee experience and maintain operational efficiency.
• Manage a diverse team, supervising account managers and supporting their development through training and mentorship.

• Monitor security cameras from New York for construction sites and apartment buildings, call clients to verified workers and in case of emergency call US 911

Handle premium customers inquiries about their corporate phone accounts

• Coach agents to improve their performance, have meetings with the client directly to address concerns regarding existing and new procedures, keep track of the metrics.
• Have meetings with clients to learn about the product, prepare training material, deliver training and refreshers