Oscar Jacome

Leveraging my product knowledge, I have had the privilege of mentoring new hires, guiding them through the intricacies of the product and helping them refine their skills in this area. Serving as a mentor has not only allowed me to share my expertise but has also enhanced my own understanding of the processes, as I effectively navigate them alongside my mentees using our available information resources.

My experience at TELUS Mobility has been instrumental in developing and refining my customer service skills. Additionally, having spent a year working on the account has provided me with in-depth knowledge of the product and a thorough understanding of the account's processes.