Oscar Lopez Funes
Technical Support Service
San Salvador
Summary
Acquire work experience to surpass my current limitations and help others achieve more with my help Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
CONCENTRIX
01.2014 - 10.2024
- Carried out the duty as account and billing representative and also technical support for US cellular
- Experienced the customer and technical support duty for Residential TV, internet and telephony for Bell Canada
- Microsoft Tech Support - Having the responsibility for accomplishing the task for being a technical support and sales agent for Microsoft in which I have been mentoring new representatives with techniques, product knowledge, technical support skills, communications skills and policies for Microsoft.
- HP tech support for Windows overseeing performance and clean ups, fixing Windows issues - HP All in plan Support for Printers - Connecting printers to devices, Windows Mac, IOS and Android.
customer service and tech support associate
Sykes Ltda
1 2009 - 1 2013
- Executed the position for tech support Sony electronics, helping people teaching how to use the equipment and helping claiming warranties
- Also carried out the duty as technician’s dispatcher for Océ industrial printers
- Performed the position as customer care representative for Expedia by correcting or changing locations and stays as well as managing billings.
Education
Introduction To Networking -
ESIT
San Salvador, El Salvador 05.2001 -
Excel Avanzado -
INSAFORP - INSTITUTO TECNICO RICALDONE
San Salvador, El Salvador 05.2001 -
ENGLISH CLASES -
CENTRO CULTURAL SALVADOREÑO
San Salvador, El Salvador 05.2001 -
High School Diploma -
Instituto Bíblico Betel Central El Salvador
San Salvador, El Salvador 05.2001 -
Skills
Technical Support
Software diagnosis
Hardware diagnostics
Software Installation
Windows 10
Data Recovery
Problem-solving abilities
Remote Support
Ticket management
Volunteering and community work
- Formed part of Andean community music band, to teach preserve the cultural folk music from Latin America.
- Provided the service as an English teacher on mi community (Colonia Atlacatl).
- Form part of “Bold Riders”. An initiave sponsored by Concentrix El Salvador, as a way to reach the most needed areas of our country to help with basic supplies and education programs
Aptitudes
Fast learner which also has the patience to be a good instructor by trying to see every detail of a process. I would also like include that I am good as a team player and good at following instructions
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Technical Support Representative
CONCENTRIX
01.2014 - 10.2024
Introduction To Networking -
ESIT
05.2001 -
Excel Avanzado -
INSAFORP - INSTITUTO TECNICO RICALDONE
05.2001 -
ENGLISH CLASES -
CENTRO CULTURAL SALVADOREÑO
05.2001 -
High School Diploma -
Instituto Bíblico Betel Central El Salvador
05.2001 -
customer service and tech support associate
Sykes Ltda
1 2009 - 1 2013
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