Oscar Moreno

• Supervised a team of 12 Virtual Assistants across three client accounts, ensuring productivity and efficiency through regular reports and one-on-one meetings.
• Managed five key projects, including LCHSA, OR, MA, and IL for Freedom Care, as well as LHCSA/CDPAP for Rockaway.
• Led training initiatives for all team members on new projects, improving onboarding efficiency and operational effectiveness.
• Oversaw appointment bookings, blood work result filing, and patient follow-ups to enhance service quality and streamline administrative processes.

Finance & Accounting Responsibilities:

• Audits
• Credit Reports
• Royalty Reports (monthly and annually)
• Bank Assignments
• Approving Invoices

Logistics Responsibilities:

• Drop Ship Orders
• Inventory Management
• UPS, FedEx, and DHL shipments
• Approving Containers

Administration Responsibilities:

• Creating Invoices
• Maintain Relationships with warehouses in China, California, Mexico, and Italy
• Manage Amazon Accounts (USA, Mexico, and Canada)
• Manage Zulily Account
• Disputes for Walmart and Target (chargebacks and claims)

• Enhanced operational efficiency and customer satisfaction by implementing innovative solutions
• Leveraging my proficiency in Google Workspace, I developed a comprehensive inventory system using Google Sheets
• Additionally, I optimized scheduling procedures by utilizing Google Calendar to set up and manage appointments seamlessly
• This implementation not only improved organizational efficiency but also ensured a smoother coordination of tasks and appointments, contributing to enhanced overall productivity
• Recognizing the importance of customer feedback, I took the initiative to create a customized survey to gain valuable insights into areas of opportunity and identify potential issues within the company

• Company Overview: AT&T
• Offered technical support assistance and customer support for AT&T Business and Advance Resolution Team
• Ensured compliance with company policies and procedures, resulting in a successful audit with no outstanding issues
• Monitored and evaluated employee performance, providing feedback and coaching to ensure job expectations were met
• Supervised a team of 10 employees, ensuring that tasks were completed in a timely and accurate manner
• AT&T

• Company Overview: Nebo BPO
• Took charge of cultivating and steering the expansion of the Sessions Live platform
• Contacted global artists through bilingual communication (English and Spanish) via chats and phone calls
• Skillfully oversaw the management of diverse social media platforms
• Orchestrated the planning and participation in virtual artist events to create meaningful engagements
• Nebo BPO

• Company Overview: Full Sail University
• Cold calling recently graduated seniors and sold the opportunity to attend Full Sail University
• Lead Generation
• Created appointments so the customers could have financial information based on the programs they chose
• Full Sail University