Oscar Alonso Rivas Sanchez
Sr Trainer / Operation Supervisor Experience
Zaragoza
Summary
Experienced in various management roles, including operation manager, team leader, and trainer, with a strong focus on customer service and people management. With over seven years of experience in these areas, highly skilled in delivering results and ensuring customer satisfaction. Expertise lies in effectively leading teams, implementing efficient operational strategies, and providing comprehensive training to enhance performance. Proven track record of success, dedicated to driving organizational growth and achieving excellence in all aspects of management.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Sr. Trainer Banking Operations
Ubiquity Global services
10.2023 - Current
- Experienced Training Specialist with a strong background in managing medical accounts, chargebacks, collections, and fraud prevention
- My in-depth knowledge of the medical insurance billing cycle, particularly in self-payment divisions, enables me to drive efficiency and optimize revenue collection
- Key responsibilities include overseeing diverse medical accounts for effective patient collections and compliance, implementing fraud prevention strategies, and developing training programs tailored to various learning styles
- I create comprehensive training materials that simplify complex processes for team members at all levels
- Committed to client engagement, I have traveled across the United States for training and to meet clients, allowing me to provide customized training aligned with their specific needs
- Through continuous personal development, I share insights with my team, fostering a culture of excellence in medical billing and collections
- Passionate about empowering colleagues and delivering exceptional service, I contribute to the operational success of the organization
Service provisioning
Outsourcing Services International
05.2023 - 10.2023
- Responsable of arranging appointments for corporate clients to take care of major issues, such of IT issues, or related to delicate equipment (Exm alarms) and negotiate the price and material used to complete the job accordingly to in-markets rates
Operation Supervisor
Skycom Latinamerica
11.2020 - 05.2022
- In charge of the El Salvador team for California Medical evaluators, it was a worker compensation division and also OrthoFi which was a collection payment division for the hospital/facility collecting the insurance responsibility, making sure to keep all metrics for account under target, keeping on time action plans for any need of the client
- I was also responsible for keeping good relations with the client, listening to their concerns and becoming them a solution in a short term to make the team grow
- I was also responsible for monitoring the QA evaluations for each team member and address any concern and reinforce topics that were lacking of knowledge, as this was an small account as well I was also in charge of providing training to the new hires and make sure their were ready after nesting period for production
- I also created ways to keep tracking agents job to complete in a timely manner their task
Trainer (internship) Customer service lead agent
The Oce Gurus
09.2019 - 09.2020
- I was with the company from September/ 2019 until September/2020, I started on HWA-Claims with the customer service sales team offering upselling options
- After 3 months I was given the opportunity to be part of the email project team, I was the first agent of the email project I had to learn a lot going through this amazing process, also i was allowed to take escalations of customer service agents which I liked, I did learn even more
- I always assisted my colleagues if I could, providing solutions with the knowledge learned on this big process, I also learned a lot using excel creating files and helping in everything I can to my superiors
- My last and big step, I was given the opportunity to be part of the Florida training team with (HWA trainers) Supporting the team and explaining some topics through the training process, making sure the had clear all training material and skills and tools ready for the new journey also supporting the new hires on nesting period as the lead supervisor within the process
Research and resolution team
Cognizant El Salvador
06.2019 - 08.2019
- Review purchase orders for KCI for renting equipment for medical procedures
Customer services agent
Telus International
07.2016 - 03.2019
- Support customers in order to solve billing and general inquiries about their services at the same time helping dealers/retailers in order to complete activations on their behalf
Customer support
The Bank Of Nova Scotia SCOTIABANK
05.2014 - 06.2015
- Provide support to customers in order to find the best financial alternative to open savings accounts or try to offer any product that matches customer needs
CRS representative and sales
Almacenes SIMAN
03.2013 - 01.2014
- Provide customer service to clients looking for some assistance getting new outfits and also promote the usage of the store card for discounts and credit card options
CSR representative
ADOC
11.2012 - 01.2014
- Provide customer service to clients shopping around helping them to find the best size solutions for then to the correct matching shoes
Education
Bachelor of Arts -
College- Universidad Tecnológica De El Salvador-
05.2001 -
High School Diploma -
High School
IN Jose Damian Villacorta 05.2001 -
Money Laundering Certification
Scotiabank DevelopSkills
Proactive
Solution Oriented
Persistence
Responsable
Positive attitude
Organizational leadership
Lesson planning
Scheduling training sessions
Operations management
Client relationship management
Employee onboarding
Train-the-trainer
References
- Arnoldo Roberto Ramirez, Professor of UDB University, +503 7738-4291
- Xiomara Salguero, Legal Assistance, +503 7740-7431
- Nelson Iraheta Henriquez Capellan, NY, USA, (323) 408-4839
Personal Information
ID Number: 04844544-8 (DUI and NIT)
For traveling purposes in case required I have a valid USA VISA.
Timeline
Sr. Trainer Banking Operations
Ubiquity Global services
10.2023 - Current
Service provisioning
Outsourcing Services International
05.2023 - 10.2023
Operation Supervisor
Skycom Latinamerica
11.2020 - 05.2022
Trainer (internship) Customer service lead agent
The Oce Gurus
09.2019 - 09.2020
Research and resolution team
Cognizant El Salvador
06.2019 - 08.2019
Customer services agent
Telus International
07.2016 - 03.2019
Customer support
The Bank Of Nova Scotia SCOTIABANK
05.2014 - 06.2015
CRS representative and sales
Almacenes SIMAN
03.2013 - 01.2014
CSR representative
ADOC
11.2012 - 01.2014
Bachelor of Arts -
College- Universidad Tecnológica De El Salvador-
05.2001 -
High School Diploma -
High School
05.2001 -
Money Laundering Certification
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