Osvaldo Martinez
San Jose,CA
Summary
Adept at driving growth and leading teams, I excelled at Brightworld, consistently ranking in the top 3% by leveraging my expertise in technical support and a steadfast commitment to customer service. My tenure at CSA Service Solutions further honed my troubleshooting skills and bilingual proficiency, showcasing my ability to deliver exceptional results across diverse roles.
Overview
9
9
years of professional experience
Work History
Sales
Brightworld
Fresno, US
09.2019 - 04.2023
- At Bright World, I was one of the top reps who generated revenue throughout all 4Qs stayed consistent, and essentially became an executive sales partner for the company
- I ran a team of my own at our HQ in Fresno with 4 sales reps who were under my training and guidance who were closing 5-to 6 deals a week which at the time was a big accomplishment
- Essentially I took on a bigger role at Innova
- SV I was the trainer for all agents that were cold-calling homeowners to sell solar
- I trained every single rep who generated over 20 appointments a day
- My biggest skill in sales is Punctuality, Integrity, Attention to detail, Put the client's necessities before anything, which is why I was always top 3% of the company with over 100 reps
Field Service Engineer
CSA Service Solutions
San Jose, US
05.2019 - 10.2019
- As a field service engineer my job was to maintenance, troubleshoot, install the kiosk at cv's and rite aids
- I was also working as a TSA contractor, I would be upgrading the luggage scanners in the back of the airport, the unit is called Leido's and they were a company based out of Vista, CA
- I accomplished a class and am certified to do it I have the certification diploma
- Provided onsite installation and configuration of hardware, software and related peripherals for customers.
- Developed technical solutions to resolve customer issues.
- Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
- Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices.
Field Service Technician
laptops anytime automated kiosk
Fremont, US
12.2018 - 05.2019
- As a field service technician my job was to troubleshoot the kiosk machine fix the issue and do and assemble the kiosk machine as well
- Do new installations at various different locations
- I was required to travel out of states would go to east coast and mid west
- Be very attentive with details in kiosk machine
Production Associate
Tesla Motors
Fremont, US
12.2017 - 05.2018
- Paying great attention to detail while working on the line or car
- Always being attentive and being busy as much as you can
- Self motivated being in the job learning different responsibilities when having the opportunity take charge in what you are doing executing the task that needs to be done
Waiter
Left Bank Brasserie
San Jose, US
08.2016 - 12.2016
- Bring great guess experience to the table at a high volumed pace
- Be very knowledgeable about the menu and know what wine that compliments the food well
Server
Olive Garden
07.2014 - 08.2016
- Bring the Hospitaliano experience to guests.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
Business -
De Anza College
Cupertino, CA06.2018
High School -
Oak Grove High School
San Jose, CA05.2012
Skills
- Customer service
- POINT OF SALE
- Powerpoint
- Quickbooks
- Invoicing
- Assembly Line
- Technical Support
- Maintenance
- Microsoft Word
- Bi-lingual fluent in Spanish and English
- Quick learner
- Attention to detail
- Microsoft Excel
- Troubleshooting
- Assembling product
Languages
- English, Fluent
- Spanish, Fluent
Personal Information
Authorized To Work: US
Timeline
Sales
Brightworld
09.2019 - 04.2023
Field Service Engineer
CSA Service Solutions
05.2019 - 10.2019
Field Service Technician
laptops anytime automated kiosk
12.2018 - 05.2019
Production Associate
Tesla Motors
12.2017 - 05.2018
Waiter
Left Bank Brasserie
08.2016 - 12.2016
Server
Olive Garden
07.2014 - 08.2016
Business -
De Anza College
High School -
Oak Grove High School