Pamela Lovos
Housekeeping & Maintenance Coordinator
San Salvador, El Salvador
Summary
Detailed oriented with experience in multi-property maintenance and housekeeping tracking, vendor coordination, and work order management. Skilled in ensuring apartment readiness, managing reservations, and maintaining detailed spreadsheets and reports. Fully bilingual in English and Spanish, supporting seamless communication and efficient property operations.
Overview
7
7
years of professional experience
Work History
Housekeeping & Maintenance Coordinator
Dharma Home Suites
Based In Miami And New Jersey
04.2024 - Current
- Coordinate daily operations across multiple residential units, ensuring timely turnovers and apartment readiness.
- Manage remote housekeeping scheduling and daily coordination with on-site personnel.
- Oversee housekeeping assignments based on occupancy and turnover timelines.
- Manage work orders from request to completion, maintaining accurate status tracking and documentation.
- Schedule and follow up with vendors for routine and major maintenance projects.
- Maintain operational spreadsheets and trackers for maintenance and occupancy planning.
- Provide direct guest support, resolving issues promptly to maintain service standards.
- Ensure organized documentation and consistent follow-up to support overall property performance.
Senior Travel Advisor
Happy Tours Travel Agency, Inc
Based In Los Angeles, CA And Washing D.C.
03.2022 - 04.2024
- Used global distribution systems (GDS), airline/supplier portals, and agency sales channels to research fares, availability, and reservation options.
- Advised clients on flight choices, fare rules, seat/upgrades, baggage policies, and ancillary services to match travel needs.
- Assisted clients in purchasing multi-destination vacation packages, tailoring itineraries and options for international travel.
- Coordinated and confirmed flights, hotels, transfers, and tours with multiple providers to ensure seamless travel arrangements.
Bilingual Customer Service Representative
Teleperformance El Salvador
El Salvador, El Salvador
07.2019 - 12.2021
- Delivered high-quality customer service via phone, ensuring excellent service standards and high customer satisfaction.
- Assessed customer needs and provided tailored product or service recommendations to improve overall experience.
- Managed customer concerns and complaints professionally, identifying effective solutions and alternative options to ensure timely resolution.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Education
Bachelor’s Degree - Tourism
Universidad Dr. José Matías Delgado
06-2024
High school and middle education - undefined
Colegio María Auxiliadora
San Salvador01-2016
Skills
Maintenance & housekeeping planning
Operations coordination
Vendor management
Work order tracking
Deadline management
Customer communication
Multi-property oversight
Strong organizational skills
Excellent customer service
Advanced english & spanish level (written and spoken)
CRM and PMS usage
Timeline
Housekeeping & Maintenance Coordinator
Dharma Home Suites
04.2024 - Current
Senior Travel Advisor
Happy Tours Travel Agency, Inc
03.2022 - 04.2024
Bilingual Customer Service Representative
Teleperformance El Salvador
07.2019 - 12.2021
High school and middle education - undefined
Colegio María Auxiliadora
Bachelor’s Degree - Tourism
Universidad Dr. José Matías Delgado