PAMELA VARELA
Economist
San Salvador
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
7
7
years of professional experience
21
21
years of post-secondary education
1
1
Language
Work History
Analista Transformación Digital
Concentrix
01.2024 - Current
- Lead implementation of training programs and innovation tools for operational and support areas.
- Update and send participation and results reports, contributing to strategic decision making.
- Develop and coordinate innovation projects, ensuring alignment with corporate goals.
- Act as main point of contact in execution and follow-up of innovation projects, ensuring proper use of established tools and standards.
- Provide inputs to improve processes using methodologies such as DMAIC, continuously looking for ways to boost efficiency and competitiveness of organization in a constantly changing digital environment.
ONBOARDING AND OFFBOARDING ADVISOR
WEBHELP
08.2022 - 12.2023
- Working directly with WebHelp US supporting Human Resources, Operations, Fixed assets and logistics, and IT
- Part of the Standards and Continuous Improvement team
- Responsibilities: Proficiently lead and manage equipment recovery, ensuring the prompt retrieval of company assets through proactive communication with former employees
- Control, request and manage access credentials to safeguard sensitive client information, maintaining data integrity
- Execute a comprehensive onboarding and offboarding process, streamlining employee transitions and collaborating across departments
- Conduct daily and monthly reporting to provide real-time visibility of equipment recoveries and terminations to key stakeholders, facilitating informed decision-making
- Lead monthly progress meetings to identify areas for improvement, enhancing the overall efficiency of equipment and access management within the organization.
ADMINISTRATIVE ASSISTANT
US EMBASSY SAN SALVADOR
04.2021 - 03.2022
- Admin assistant for the CLO (Community Liaison Office)
- Link between the American community and local vendors for organizing events and trips
- In charge of delicate information regarding the kids of the American employees and the local schools
- Direct contact for food and services providers for the events
- Newsletter editor published once a week.
CUSTOMER SERVICE AGENT
THE OFFICE GURUS
03.2018 - 04.2021
- Worked in two different accounts, HelloFresh and Lowes
- In HelloFresh, I worked with voice, emails, and chats simultaneously
- I was the only Lead Agent and Escalation queue agent that had a part-time schedule
- In Lowes, I was working in voice, and to help I changed my schedule to full-time
- I oversaw the email department and had direct contact/communication with the client
- Also, helped with ramp up and support to new/temporary email agents.
PAID INTERNSHIP
OVERLICE
11.2016 - 01.2017
- I oversaw the front desk, dealing with clients, accepting payment with credit cards, and doing technical services.
INTERNSHIP
RIVERA&RIVERA
12.2015
- Worked as the Executive Account’s assistant for the telecommunication company of Movistar.
Education
LICENCIATURA EN ECONOMIA EMPRESARIAL -
UNIVERSIDAD DR. JOSE MATIAS DELGADO
San Salvador, SS 01.2018 - 05.2023
GENERAL BACHELOR - undefined
OASIS CHRISTIAN SCHOOL
01.2002 - 05.2017
Skills
Leadership
Conflict Resolution
Advanced English (TOEFL certified)
Teamwork
Microsoft Word Specialist Certified
Problem-solving
Critical Thinking
Data Analysis
Personal Information
Date of Birth: 12/20/1999
Timeline
Analista Transformación Digital
Concentrix
01.2024 - Current
ONBOARDING AND OFFBOARDING ADVISOR
WEBHELP
08.2022 - 12.2023
ADMINISTRATIVE ASSISTANT
US EMBASSY SAN SALVADOR
04.2021 - 03.2022
CUSTOMER SERVICE AGENT
THE OFFICE GURUS
03.2018 - 04.2021
LICENCIATURA EN ECONOMIA EMPRESARIAL -
UNIVERSIDAD DR. JOSE MATIAS DELGADO
01.2018 - 05.2023
PAID INTERNSHIP
OVERLICE
11.2016 - 01.2017
INTERNSHIP
RIVERA&RIVERA
12.2015
GENERAL BACHELOR - undefined
OASIS CHRISTIAN SCHOOL
01.2002 - 05.2017