Hi, I’m
Paola Gomez
Customer Service Representative
San Salvador,Ilopango
Summary
Accomplished Customer Service Representative with a proven track record at Telus International, adept in problem-solving and team collaboration. Excelled in enhancing customer loyalty through empathetic complaint handling and efficient resolution, mastering product knowledge and technical support. Demonstrated quick learning capabilities and exceptional time management, contributing to increased customer satisfaction.
Overview
5
years of professional experience
2
Languages
Work History
Telus International
Customer Service Representative
07.2022 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Teleperformance
Customer Service Representative
08.2020 - 06.2022
Job overview
- Responded to customer requests for products, services, and company information.
- Support and assist by providing trainings to new members of the team.
Education
Universidad De El Salvador San Salvador, El Salvador
Modern Languages
05.2001
University Overview
- Completed University-level Coursework: Specialization of online teaching, Universidad de El Salvador
Skills
Problem-solving
Timeline
Customer Service Representative
Telus International
07.2022 - Current
Customer Service Representative
Teleperformance
08.2020 - 06.2022
Universidad De El Salvador
Modern Languages
05.2001
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