Accomplished Customer Service Representative with a proven track record at Telus International, adept in problem-solving and team collaboration. Excelled in enhancing customer loyalty through empathetic complaint handling and efficient resolution, mastering product knowledge and technical support. Demonstrated quick learning capabilities and exceptional time management, contributing to increased customer satisfaction.
Problem-solving
Active reading
Product knowledge
Quick learning of the product
Time management
Call center experience
Critical thinking
Team collaboration
Complaint handling
Live chat support
Technical support