Patricia Zamora
San Salvador,El Salvador
Summary
Proven Benefits Eligibility Social Worker from the Department of Social Services for County of Los Angeles, adept in policy knowledge and effective communication. Excelled in client advocacy, ensuring informed decision-making and satisfaction through ethical practice and meticulous documentation. Achieved significant improvements in client follow-up efficiency and satisfaction rates. Customer Services, answering phone calls and interview applicants.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Benefits Eligibility Social Worker
Department of Social Services for County of Los Angeles
03.2003 - 01.2024
- Educated clients on the rights, responsibilities, and requirements associated with various benefit programs, promoting informed decision-making processes.
- Developed strong rapport with clients by demonstrating empathy, active listening skills, and professionalism throughout all interactions.
- Interpreted state and federal legislation concerning retirement and benefits and applied findings to client needs.
- Managed caseloads effectively, prioritizing tasks based on urgency while adhering to strict deadlines for submission requirements.
- Educated, counseled and advised on benefit program options and liaised between benefit providers and clients.
- Maintained ethical practices in all aspects of work, adhering to established guidelines for confidentiality, record-keeping, and client interactions.
- Ensured consistent follow-up with clients regarding their benefit status updates or any changes that may impact their eligibility or services received.
- Listened to clients attentively, asked probing questions and identified and addressed actual benefits needs.
- Improved client satisfaction by promptly addressing inquiries and providing accurate benefit eligibility information.
Education
Associate Of Business Administration - Business Administration
Los Angeles Trade Technology College
Los Angeles California06.2004
High School - General Education
Abraham Lincoln High School
Los Angeles California 08.1999
Skills
- Client Advocacy
- Ethical Practice
- Policy Knowledge
- Documentation proficiency
- Effective communication skills
- Verbal Communication
- Data Entry
- Interviewing
- Appointment Scheduling
Certification
GED, General Education Equivalent
Bilingual English and Spanish, written, reading and understanding.
Languages
Spanish/English
Bilingual or Proficient (C2)
Timeline
Benefits Eligibility Social Worker
Department of Social Services for County of Los Angeles
03.2003 - 01.2024
Associate Of Business Administration - Business Administration
Los Angeles Trade Technology College
High School - General Education
Abraham Lincoln High School
Similar Profiles
Olivia MedinaOlivia Medina
Secretary II at Los Angeles County Department Of Social ServicesSecretary II at Los Angeles County Department Of Social Services
Phenicia Joy WellsPhenicia Joy Wells
Supervising Clerk at Los Angeles County Department of Public Social ServicesSupervising Clerk at Los Angeles County Department of Public Social Services
Alfred GarciaAlfred Garcia
Senior Network Systems Administrator at Los Angeles County Department of Public Social ServicesSenior Network Systems Administrator at Los Angeles County Department of Public Social Services