PATRICK GALLACHER
Columbus
Summary
Highly motivated worker, who loves to solve problems and get things done. Skilled in working with teams to complete a multitude of objectives. My number one passion in life is IT, and to help others, while also continuing to learn not only to better myself but to support the current team I am on accomplish greater and better goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
25B Information Technology Specialist
Ohio Army National Guard
03.2019 - Current
- Regularly follows strict guidelines and abides by a multitude of regulations
- Adhere to high personal appearance standards that require a neat, clean and professional appearance
- Account for and secure military equipment
- Operate as a team member in high stress situations
- Maintenance of networks, hardware and software
- Provide customer and network administration services
- Construct, edit and test computer programs
- Planning, designing and testing of computer systems
- Built and provided basic end-user troubleshooting and desktop support on Windows systems
- Trained and supported end-users with software, hardware and network standards and use processes.
Logistics Management Specialist
Ohio Army National Guard
10.2022 - 08.2023
- Configuring satellite modems using iSite/iDirect on the VSAT
- Utilizing Putty to upload the option file and synchronize the modem with the satellite using the accessory keys
- Configured VSAT LAN and input IPs for phones, laptops, and the admin station attached to the VSAT
- Brought VSATs to 10/20 standard when issues arise
- Imaged and configured CAISI SSR systems for VPN migration and use on the LIS Tactical Network
- Imaged and maintained LIS fleet of laptops and non standardized Hand held tablets
- Polished non standard Army GoldMasters Image to meet needs of FMS shops with strict version controlled software
- Making sure systems throughout the state are tracked which includes 450 MSDs, 500 laptops, and 300 tablets; and if broken, they are repaired in a timely manner so the unit can conduct the missions necessary
- Daily security scans of Ohio Army National Guard machines
- Sustainment for a loaner fleet of laptops for temporary replacement of downed laptops
- Working on tickets within Solar Winds Web Help Desk
- Instructing unit personnel on how to setup and use their VSAT
- Instructing and leading SASMO M-day staff on missions pertaining to imaging.
Support Technician
Aheliotech
03.2024 - 08.2024
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and configured operating systems and applications.
- Offered assistance in implementing and developing training programs.
Field Technician/Help Desk
AtNetPlus
06.2022 - 08.2022
- Windows server work Ex: Setting up new users and assigning them to the proper group and OU, password resets, making sure the domain controller is properly communicating with the company in question
- Setting up file shares and group folders for a company
- Prep and set up of network devices (routers and switches of various manufacturers) Ex: configuring VLANS on a specified switch and then hooking everything up on site for a company
- Helpdesk (password resets, application issues, account setups, solving printer/print server issues)
- PC building/maintenance of hardware
- Working with setup of VPNs for users and assisting with the setup of VPN servers
- Firewall setup, along with blocking, and allowing certain domains, and ports
- Email flow rules, along with allow/block lists.
Network Engineer
Acendex
03.2022 - 05.2022
- Managing of network devices and VLANS on HP Arubas
- Ran security compliance scans for devices on multiple companies' networks
- Windows server 2016 administration (User setup, and password resets) in Active Directory.
IT Consultant (Full Time Contract)
Cleveland Clinic
08.2021 - 10.2021
- Windows 10 upgrade
- Laptop hardware replacement (RAM and SSDs mostly)
- Helpdesk support for the newly upgraded PCs (Helping doctors making sure they were connected to the right server to use applications, and making sure accountants can log in to the SQL server).
J6 staff position (Full Time)
Ohio Army National Guard
03.2021 - 06.2021
- Provided IT support and troubleshooting for staff (Printer, DNS, and NAT/PAT issues while there, all were solved.) Provided IT support to Accenture and worked with the Cleveland State IT team to implement solutions
- Worked with Verizon to provide quality cellular coverage to the Wolstein Center
- Managed and troubleshot MARCS radios and iPads for the operation.
IT Consultant (JOANN Fabrics Corporate) (Full time Contract)
CBTS
08.2020 - 10.2020
- Ensure install and setup of new network servers and equipment
- CISCO Meraki switches configured correctly
- Microsoft Hyper-V Server maintenance such as setting up virtual machines
- Direct field technicians on how to do the physical install
- Train managers on how to operate their new equipment
- Helpdesk work for JOANN stores with the new servers, switches, and thin clients
- (Remoting in to solve issues.) Troubleshot hardware and software to determine and rectify network problems
- Supported users both local and by phone with problem resolution and education.
Education
High School Diploma -
Hudson High School
05.2018
Skills
- Helpdesk Experience
- Networking Experience
- Small Team Leadership Experience
- Remote Support
- IT Documentation
- Hardware Installation
- Customer Service
- LAN/WAN
Certification
- Security+ Code: R8EG4E5SNJF4QMS7
- A+ Code: 695GVLXYKFE4QYGW
- Azure Fundamentals Credential ID: 52682A3DC7AAA4B0
References
- Egor Cravcenco, My direct supervisor in my logistics job. (330) 907-5558
- Joshua Bochkor, My direct supervisor at the J6 in Cleveland during COVID. (330) 603-2404
- Trevor Sanders, A friend and IT Professional (234) 284-5368
Timeline
Support Technician
Aheliotech
03.2024 - 08.2024
Logistics Management Specialist
Ohio Army National Guard
10.2022 - 08.2023
Field Technician/Help Desk
AtNetPlus
06.2022 - 08.2022
Network Engineer
Acendex
03.2022 - 05.2022
IT Consultant (Full Time Contract)
Cleveland Clinic
08.2021 - 10.2021
J6 staff position (Full Time)
Ohio Army National Guard
03.2021 - 06.2021
IT Consultant (JOANN Fabrics Corporate) (Full time Contract)
CBTS
08.2020 - 10.2020
25B Information Technology Specialist
Ohio Army National Guard
03.2019 - Current
- Security+ Code: R8EG4E5SNJF4QMS7
- A+ Code: 695GVLXYKFE4QYGW
- Azure Fundamentals Credential ID: 52682A3DC7AAA4B0
High School Diploma -
Hudson High School
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