Paulino Ostorga
Customer Service
Santa Tecla,San Salvador
Summary
Dynamic server with a strong work ethic and expertise in hospitality service, honed at Eddie V's Restaurant. Proven track record in enhancing guest engagement and satisfaction through exceptional customer service and effective sales techniques. Adept at collaborating with teams to optimize performance during peak hours, ensuring memorable dining experiences.
Overview
14
14
years of professional experience
Work History
Server
Carrabba's Restaurant
10.2022 - 11.2025
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
MAD Restaurant
09.2019 - 10.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server
Eddie V's Restaurant
11.2011 - 12.2018
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
05-2008
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Team collaboration
Exceptional customer service
Service prioritization
Professional appearance
Sales techniques
Timeline
Server - Carrabba's Restaurant
10.2022 - 11.2025
Server - MAD Restaurant
09.2019 - 10.2022
Server - Eddie V's Restaurant
11.2011 - 12.2018
Sharpstown High School - High School Diploma,