PRISCILA PEREIRA
Summary
Results-driven professional with a diverse background in Customer Service, Virtual Assistance, Accounting, Bookkeeping, and B2B-B2C sales. Collaborated successfully with US-based companies, utilizing expertise in Operational Risk Management, Fraud Detection-Prevention, and Operations Management. Also, certified as a NICHC English-Spanish medical interpreter. Proficient in various software and platforms, including Microsoft 365, Outlook, Gmail, Microsoft Teams, Zoom, LinkedIn, Loom videos, Google Drive, Spreadsheets, social media, QuickBooks, HubSpot, Contact Science, LeadHackers, and Oracle.
Overview
7
7
years of professional experience
Work History
Accounting Virtual Assistant
W Baker Consulting
06.2024 - 09.2024
- In charge of managing accounts payable and receivable and assisting with the preparation of financial statements and reports
- Experience with Quickbooks online
Sales Manager Virtual Assistant and Business-Sales Development Representative
Western Packaging Solutions
04.2023 - 05.2024
- In charge of setting up meetings, handling Google Calendar
- Cold caller and lead generator
- Experience with HubSpot
English-Spanish Medical Interpreter
Interactive Contact Center
03.2022 - 04.2023
- In charge of providing real-time interpretations to patients and their family members
Supervisor for Blue Cross and Blue Shield
Teleperformance
10.2018 - 01.2022
- In charge of developing my team members' skills for two different lines of operations: Benefits and Eligibility and Claims
Customer Service Representative for Neiman Marcus
Telus International
06.2017 - 10.2018
- Belonged to all CS multi lines: inbound, outbound, live chat, email, tech support and fraud detection and prevention
- Billing department in charge of collecting past due payments, taking late fees off, and setting up payment arrangements
Education
Modern Languages Major -
Universidad De El Salvador
03.2021
High School Accounting Diploma -
Instituto Nacional San Luis
11.2013
English Course Scholarship -
Universidad Don Bosco
11.2013
Skills
- Customer Service
- Scheduling and calendar management
- Data Entry
- Multitasking and Time Management
- Bookkeeping
- Multi-Line Phone Systems
- Document Preparation
- Database Maintenance
- Analytical Skills
- Critical thinking
- Attention to detail
- Problem Solving
Personal Information
Age: 29
Timeline
Accounting Virtual Assistant
W Baker Consulting
06.2024 - 09.2024
Sales Manager Virtual Assistant and Business-Sales Development Representative
Western Packaging Solutions
04.2023 - 05.2024
English-Spanish Medical Interpreter
Interactive Contact Center
03.2022 - 04.2023
Supervisor for Blue Cross and Blue Shield
Teleperformance
10.2018 - 01.2022
Customer Service Representative for Neiman Marcus
Telus International
06.2017 - 10.2018
Modern Languages Major -
Universidad De El Salvador
High School Accounting Diploma -
Instituto Nacional San Luis
English Course Scholarship -
Universidad Don Bosco
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