Idiomas
Quevin Orellana
Contador
San Martin
Summary
Dynamic customer service professional with experience at TELUS Digital, adept at problem-solving and active listening. Successfully resolved customer complaints, enhancing loyalty and satisfaction. Skilled in call management and product knowledge, consistently maintaining professionalism in high-stress situations to drive repeat business and foster positive customer relationships.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Agente De Atencion al Cliente
TELUS Digital
01.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Contador Publico
Instituto Nacional De San Martin
San Martin, El Salvador 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Interests
Timeline
Agente De Atencion al Cliente
TELUS Digital
01.2023 - Current
No Degree - Contador Publico
Instituto Nacional De San Martin
05.2001 -
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