José Roberto Alfaro Belloso
Customer Service Advocate
Ciudad Merliot,LI
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
1
1
Language
Work History
Customer Service Representative
Foundever
San Salvador, Departamento de San Salvador
04.2025 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Supervisor
Foundever
San Salvador, Departamento de San Salvador
01.2025 - 04.2025
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Completed bi-weekly payroll for 12 employees.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Customer Service Representative
Foundever
San Salvador, Departamento de San Salvador
12.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Managed to handle at least 30 calls per day
Personal Training
William Ochoa's GYM
05.2023 - 07.2023
- Full time personal training.
- Managed scheduling of personal training sessions, accommodating changes when necessary to ensure client satisfaction.
- Promoted a culture of continuous improvement within the personal training department by regularly soliciting feedback from both staff and clients regarding program effectiveness.
- Supervised and managed 8 personal training employees.
- Managed scheduling of personal training sessions, maximizing trainer availability while minimizing conflicts between clients'' schedules.
- Enhanced client satisfaction by providing attentive, results-driven personal training sessions.
Instructor
World Gym
01.2023 - 04.2023
- Help clients to make better exercises and give personal training.
- Increased gym membership retention by fostering a positive and motivating workout environment.
- Reduced injury risk for clients by teaching proper exercise techniques and safety guidelines.
- Motivated members to reach individual fitness goals with constructive feedback.
- Demonstrated usage of equipment and machines to safely execute exercise program without injury.
- Provided positive motivation for all gym patrons and assisted with heavyweights and stretching.
Sales Representative
Focus
08.2021 - 02.2022
- Sales representative at focus Account frontier utilities.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Customer Services
Teleperformance
Ciudad Merliot, LI
05.2021 - 07.2021
- Customer Services.
- Facilitated smooth migrations of customer services between platforms, minimizing impacts on end-users'' experiences.
- Played key role in implementation of new distribution programs, improving customer services and satisfaction.
- Delivered excellent customer services, promptly addressing concerns and questions.
- Provided customized customer services, tracking customer experience management fulfillment.
- Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services.
Customer Service representative
Telus International
10.2018 - 04.2021
- Customer Service representative for Saks Fifth Avenue. Email, chat and voice support Tier 2 (Escalation specialist) Back Office Curative Department on First American Pre closing specialist. Voice support specialist.
Retention Agent
Teleperformance
08.2017 - 08.2018
- Retention Agent for AT&T Mobility services Via chat, 2 chats at once, Sales agent for DirecTV Now services, Customer Care, Tech Support, Billing department and retention for DirecTV Now services, Tech support representative for Watch TV, and Sales and customer care, tech support agent for NFL SUNDAY TICKET.TV.
Shop assistance
Multiples Negocios S.A. de C.V.
07.2016 - 11.2016
- Shop assistance, Customer service, Cashier, Sales representative.
Web Manual Developer
Capillas memoriales
08.2015 - 12.2015
- Web Manual developer.
Education
Superior - Systems engineering
Universidad Centroamericana José Simeon Cañas
San Salvador01.2019
High School Diploma -
Colegio Montessori
San Salvador01.2012
Skills
Follow-up skills
Insurance verification
Stress tolerance
Data entry proficiency
Appointment scheduling
Active listening
Customer service
Product knowledge
Teamwork and collaboration
Problem-solving
Call management
Adaptability and flexibility
Complaint resolution
Time management
Personal Information
- Age: 30
- DUI: 05113037-9
- Date of Birth: 01/27/1995
- Nationality: Salvadorean
- ID Type: DUI
- ID Number: 05113037-9
Nit
0614-270195-139-6
Isss Affiliation
105951797
Afp
347241700003
Timeline
Customer Service Representative
Foundever
04.2025 - Current
Customer Service Supervisor
Foundever
01.2025 - 04.2025
Customer Service Representative
Foundever
12.2023 - 12.2024
Personal Training
William Ochoa's GYM
05.2023 - 07.2023
Instructor
World Gym
01.2023 - 04.2023
Sales Representative
Focus
08.2021 - 02.2022
Customer Services
Teleperformance
05.2021 - 07.2021
Customer Service representative
Telus International
10.2018 - 04.2021
Retention Agent
Teleperformance
08.2017 - 08.2018
Shop assistance
Multiples Negocios S.A. de C.V.
07.2016 - 11.2016
Web Manual Developer
Capillas memoriales
08.2015 - 12.2015
Superior - Systems engineering
Universidad Centroamericana José Simeon Cañas
High School Diploma -
Colegio Montessori